VP of Client Services: Lead Growth & Client Success

S3 Recycling Solutions; Springfield (TN); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Paid holidays

Paid sick time

Job summary

S3 Recycling Solutions is seeking a VP of Client Services to lead client retention, growth, and the flow of material into S3 facilities. This onsite role directs a small Client Services team and partners across departments to meet commitments.

Travel to client meetings and events is expected. The ideal candidate has extensive experience in client services and strong leadership, communication and analytical abilities, with a track record of improving client outcomes and expanding revenue

Qualifications

• Five or more years in client services, account management, or related field.
• Two+ years of direct employee management and development experience.
• Experience managing complex B2B client relationships.
• Strong leadership, communication, organization and analytical skills.
• Ability to translate performance data into actionable priorities.

Responsibilities

• Lead client activity, retention and growth initiatives to support pickups, orders and pallet volume.
• Establish proactive account-management cadence with documented outreach and follow-ups.
• Identify opportunities to expand relationships across locations and services.
• Maintain key client relationships and serve as escalation contact for risks.
• Lead, coach and evaluate the Client Services team with clear expectations and KPIs.
• Coordinate with Operations, Finance and Business Development to align with company goals.

Skills

Leadership

Communication

Organization

Analytical

Cross-functional problem solving

Tools

CRM systems

ERP systems

Job description

S3 Recycling Solutions is seeking a VP of Client Services to lead client retention, growth, and the flow of material into S3 facilities. This onsite role directs a small Client Services team and partners across departments to meet commitments.

Travel to client meetings and events is expected. The ideal candidate has extensive experience in client services and strong leadership, communication and analytical abilities, with a track record of improving client outcomes and expanding revenue