VP of Client Services Latin America (Fully Remote)

Nortal; United States; Remote; USD 180,000 - 280,000; Full time

Benefits offered by this job

Yearly refundable health and well‑beig

Birthday day off

Job summary

Nortal is seeking a VP of Client Services to own and grow our US client portfolio, targeting 10-15%+ annual growth. You will lead a team of Customer Success Managers and serve as the senior relationship holder for client leaders, shaping strategic account plans.

In this role you’ll manage US accounts up to $20M+ in annual revenue, build a strong client network, and ensure high service quality across global delivery teams, all within a fully remote work setup.

Qualifications

• 5+ years in client services or account leadership at a technology company.
• Experience managing US enterprise clients from LATAM with global delivery teams.
• Solid financial skills in revenue forecasting, margin, and contract negotiation.

Responsibilities

• Grow the US portfolio and manage accounts to $20M+ annual revenue.
• Lead the Client Success team with clear goals and monthly reviews.
• Build a network inside our clients and protect service quality.

Skills

Client leadership

Relationship management

Forecasting & negotiation

Team leadership

US enterprise experience

Job description

• As VP of Client Services, you will own and grow our portfolio of US clients by 10-15%+ every year.
• You'll lead a team of Customer Success Managers and be the senior relationship holder for client leaders.

What You'll Do:

• Grow the US portfolio and manage accounts to $20M+ annual revenue.
• Lead the Client Success team with clear goals and monthly reviews.
• Build a network inside our clients and protect service quality.

What We're Looking For:

• 5+ years in client services or account leadership at a technology company.
• Experience managing US enterprise clients from LATAM with global delivery teams.
• Solid financial skills in revenue forecasting, margin, and contract negotiation.
• Competitive USD salary and full remote work.
• Paid time off under your country's rules plus national holidays and sick leave.
• Yearly refundable credit for health and well-being, and a day off for your birthday.

Nortal

Nortal builds the systems that global enterprises and public institutions run on, using AI and data. They make around 160 hires a year and emphasize autonomy and no micromanagement.