VP of Client Delivery

Accommodations Plus International; Town of Madrid (NY); On-site; USD 180,000 - 280,000; Full time

Job summary

Accommodations Plus International (API) is seeking a seasoned professional to join as Vice President of Client Delivery, leading client-facing teams across Operations, Technology, Product, and Accounting to ensure customer success.

The VP will act as the voice of the customer, mentor staff, drive strategic initiatives, manage multiple projects from concept to implementation, and build strong relationships with key client stakeholders to achieve measurable results.

Qualifications

• Experience leading a team of Account Managers/Directors to ensure client-focused performance.
• Experience overseeing Operations and Sourcing teams to deliver exemplary client results.
• Strong ability to partner with Technology, Product and Accounting to prioritize client requests and drive solutions.

Responsibilities

• Lead, grow and manage a team of Account Managers/Directors to ensure the correct process, client focus, and communication is conveyed to create exemplary performance for the client
• Oversee the Operations and Sourcing teams to ensure the correct process, client focus, and communication is conveyed to create exemplary performance for the client
• Partner closely with Technology, Product and Accounting to raise, consolidate and prioritize requests until solutions are implemented
• Develop and maintain strong relationships with clients at all levels
• Provide executive oversight on all client projects from concept to implementation, ensuring timelines and budgets are met

Skills

Leadership

Relationship management

Strategic thinking

Project management

Communication

Job description

Who We Are

Accommodations Plus International (API) is a technology and services company focused on driving innovation across the travel and transportation industry. We partner with organizations in the airline, cruise, and rail sectors to deliver solutions that improve layover operations, enhance customer experience, and support long-term growth.

Our mission is to make layovers simpler and more efficient for crew members—and we bring that to life through deep industry expertise and a practical, results-driven approach.

Today, API’s platform powers over 18 million crew room nights each year for 100+ airlines and travel operators worldwide. Our Global Reach ensures that airline crews are rested, transported, and connected so global aviation runs on time.

At API, we’re building a culture rooted in succeeding and thriving together. It’s a place where people are encouraged to take ownership, develop their skills, and contribute to work that matters.

If you’re looking to grow your career in a company that values steady progress, real impact, and long-term development, we’d like to meet you!

Position Overview

API is seeking a seasoned professional to join our company in the role of Vice President of Client Delivery, leading their teams in support of the clients in their vertical.

The VP of Client Delivery will act as the voice of the customer, making sure that all delivery functions -Operations, Technology, Product, and Accounting - are consistent and in line with achieving our customer’s success. In addition, utilize their proven management skills to mentor the staff, foster teamwork assignments and facilitate strategic initiatives on our client’s behalf.

What You’ll Do

Essential Functions

(Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• Lead, grow and manage a team of Account Managers/Directors to ensure the correct process, client focus, and communication is conveyed to create exemplary performance for the client
• Oversee the Operations and Sourcing teams specific to your region/clients to ensure the correct process, client focus, and communication is conveyed to create exemplary performance for the client.
• Partner closely with Technology, Product and Accounting departments with the objective of raising, consolidating and prioritizing requests until the solutions are implemented or topics are addressed.
• Relationship management: Develop and maintain strong relationships with the clients at all different levels.
• Ability to manage multiple projects and facilitate its success from the original concept to the final implementation
• Develop and maintain strong, strategic relationships with key client stakeholders at all levels, positioning the company as a trusted partner. Provide organization, direction and coordinate for business reviews, savings matrix, new client implementations and all other client specific initiatives
• Develops people within the team and across capabilities by coaching, identifying areas for growth, celebrating successes, managing promotion process, keeping an open dialogue with your team, identifying training opportunities
• Oversee the management of client accounts, ensuring long-term retention, contract renewals, and the identification of opportunities for upselling or cross-selling.
• Consistently provides team members guidance, goal setting and performance feedback on a regular basis
• Provide executive oversight on all client projects, from concept to implementation, ensuring that timelines, budgets, and client expectations are met.
• Lead the coordination of business reviews, new client implementations, savings matrices, and other client-specific initiatives to drive measurable results.
• Become knowledgeable in all API technology platforms to ensure clients are align with appropriate software solutions.
• Provide regular updates to the executive leadership team on client portfolio performance, key risks, and strategic initiatives.
• Ensure consistent communication and synergy across all airline accounts, leading weekly team meetings and one-on-one sessions with direct reports.

Competencies

• Problem Solving/Analysis
• Building Relationships
• Business Acumen
• Strategic Thinking
• Results Driven