Manager, Process Excellence

Accommodations Plus International; Melville (NY); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

401(k) Matching

Paid Time Off

Health & life insurance

EAP (Employee Assistance Program)

Volunteer programs

Recognition program

Job summary

Accommodations Plus International (API) seeks a Process Excellence Manager to drive continuous improvement initiatives across the organization. You will identify opportunities, streamline operations, and boost efficiency by applying data-driven methodologies and cross-functional collaboration.

You’ll lead improvement projects, develop KPIs, train teams, and report progress to stakeholders. A minimum of three years in the travel/hospitality field and a Bachelor’s degree are required, with strong

Qualifications

• Bachelor’s degree in business administration, sales and marketing or related field.
• At least 3 years of travel industry experience with hotels.
• Strong communication and Excel skills.

Responsibilities

• Develop and execute the continuous improvement strategy for the organization.
• Lead improvement projects from initiation to completion.
• Analyze processes and data to identify bottlenecks and optimization opportunities.
• Promote a culture of continuous learning and improvement.
• Collaborate with stakeholders to drive business value through data insights.

Skills

Travel industry experience

Excel

PowerPoint macros

Communication skills

Attention to detail

Business acumen

Relationship building

Leadership

MS Office

Education

Bachelor’s degree in business administration, sales and marketing or related field

Tools

Excel

PowerPoint

Job description

Who We Are

Accommodations Plus International (API) is a technology and services company focused on driving innovation across the travel and transportation industry. We partner with organizations in the airline, cruise, and rail sectors to deliver solutions that improve layover operations, enhance customer experience, and support long-term growth.

Who We Are

Accommodations Plus International (API) is a technology and services company focused on driving innovation across the travel and transportation industry. We partner with organizations in the airline, cruise, and rail sectors to deliver solutions that improve layover operations, enhance customer experience, and support long-term growth.

Our mission is to make layovers simpler and more efficient for crew members—and we bring that to life through deep industry expertise and a practical, results-driven approach.

Today, API’s platform powers over 18 million crew room nights each year for 100+ airlines and travel operators worldwide. Our Global Reach ensures that airline crews are rested, transported, and connected so global aviation runs on time.

At API, we’re building a culture rooted in succeeding and thriving together. It’s a place where people are encouraged to take ownership, develop their skills, and contribute to work that matters.

If you’re looking to grow your career in a company that values steady progress, real impact, and long-term development, we’d like to meet you!

Position Overview

The Process Excellence Manager plays a critical role in driving and managing continuous improvement initiatives within an organization. This role is responsible for identifying and implementing process improvements, streamlining operations, and enhancing overall efficiency and effectiveness.

The Process Excellence Manager also collaborates with cross-functional teams, analyzes data, and utilizes several methodologies to optimize processes and drive sustainable improvements. In an analytical perspective, the primary focus will be on driving insights and business value through the use of data.

What You’ll Do

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Continuous Improvement Field

• Develop and execute the continuous improvement strategy: Create and implement a comprehensive strategy to drive a culture of continuous improvement within the organization. Identify opportunities for improvement, establish goals, and define key performance indicators (KPIs) to measure progress.
• Conduct process assessments and analysis: Evaluate existing processes, systems, and workflows to identify areas for improvement. Utilize data analysis techniques to identify bottlenecks, inefficiencies, and opportunities for optimization.
• Lead improvement projects: Manage and oversee improvement projects from initiation to completion. Define project scope, objectives, and deliverables. Develop project plans, timelines, and resource requirements. Coordinate cross-functional teams, facilitate workshops, and drive process redesign activities.
• Foster a culture of continuous improvement: Promote a culture of continuous learning, innovation, and improvement throughout the organization. Facilitate training sessions and workshops on improvement methodologies. Engage and empower employees at all levels to participate in improvement initiatives.
• Monitor and report on progress: Establish metrics and performance indicators to track the progress of improvement initiatives. Regularly review and analyze data to assess the effectiveness of implemented changes. Prepare and present reports and presentations to stakeholders, highlighting key achievements and areas for further improvement.
• Collaborate with stakeholders: Engage and collaborate with key stakeholders, including department heads, project teams, and senior leadership, to understand business needs, gather input, and gain support for improvement initiatives. Foster strong relationships and effective communication channels to drive collaboration and alignment.
• Development, monitoring, and continuous improvement of API tools;
• Support for Airlines in implementation and prospecting, aligned with the plan and strategy to be defined;
• Stay updated on industry best practices: Stay abreast of the latest trends, tools, and methodologies in the field of continuous improvement. Attend conferences, seminars, and training sessions to enhance knowledge and skills in process improvement and change management.

Data Analytics Field

• Develop and implement data analysis strategies to drive business growth and increase efficiency.
• Partner with stakeholders to identify business needs and translate them into actionable analytics projects.
• Design and execute experiments to test hypotheses and drive data-driven decisions.
• Develop and maintain dashboards and reports to track key performance indicators (KPIs).
• Work with all teams to ensure data quality and accuracy.
• Communicate insights and recommendations to senior leadership and other stakeholders
• Stay up-to-date on industry trends and new analytical tools and techniques.

Competencies

• Problem Solving/Analysis
• Building Relationships
• Business Acumen
• Strategic Thinking
• Results Driven
• Leadership
• Customer Focus
• Managing Processes
• Market Knowledge
• Developing and Maintaining Budgets
• Technical Capacity
• Communication Proficiency

What You’ll Bring

• Established (at least 3 years) of experience in the travel industry and working closely with hotels is a must.
• Ability to effectively manage work load in a fast paced environment, relying on extensive experience and judgment to plan and accomplish goals.
• Strong attention to detail and produces high quality work.
• Ability to positively present API in customer facing situations.
• Strong Microsoft Office computer skills, with emphasis on Excel.
• Skills in PowerPoint macro presentations.
• Excellent verbal and written communication skills.

Education

• Bachelor’s degree in business administration, sales and marketing or related field, required.

Total Rewards Package

• 401(k) with employer matching, where applicable based on location
• Paid Time Off
• Extended health insurance, LTD, life insurance, and Employee Assistance Program
• Access to company-sponsored volunteer and community engagement programs
• Recognition & rewards program

Compensation

The good faith annual salary range for this position is $60,000 - $70,000 USD, adjusted globally based on location.

Compensation is determined based on several factors, including the candidate’s experience, qualifications, and skill set, geographic location, as well as internal alignment and external benchmarks.

Other Duties

Duties, responsibilities and activities may change at any time according to business needs.

The performance of additional responsibilities if you are designated as a Data Protection Champion (DPC), Senior Information Risk Owner (SIRO) or Information Assurance Accounting Officer (IAAO).

Work Environment

This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms.

AAP/EEO Statement

Accommodations Plus International is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.