VP of Client Delivery

Accommodations Plus International; Melville (NY); On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

401(k) matching

Paid Time Off

Health insurance

Life insurance

Employee Assistance Program

Volunteer programs

Casual dress code

Job summary

Accommodations Plus International, a technology and services company in the travel sector, seeks a Vice President of Client Delivery to guide client success across Operations, Technology, Product and Accounting. You will mentor teams, drive strategic client initiatives and ensure timely, within-budget delivery.

With 10+ years in client management and strong leadership in the travel/hospitality space, you will build lasting partnerships, oversee regional accounts, and champion best-in-class

Qualifications

• 10+ years in Account Management or Client Services with 5+ years in senior leadership in travel/hospitality.
• Proven ability to manage multiple projects and teams across regions.
• Strong implementation and operations experience with client-focused outcomes.
• Excellent communication and relationship-building skills, with a global perspective.
• Proficient in Microsoft Office, especially Excel; detail-oriented and organized.

Responsibilities

• Lead and grow a team of Account Managers/Directors to ensure top client performance.
• Oversee regional operations and sourcing to deliver exemplary client service.
• Partner with Technology, Product and Accounting to prioritize client requests.
• Build and maintain strong client relationships at all levels for retention and upsell.
• Manage multiple projects from concept to implementation and measure outcomes.
• Coordinate business reviews, client implementations and budget alignment.

Skills

Account Management

Client Services

Relationship Management

Strategic Planning

Travel Industry Knowledge

Education

Bachelor's degree in Business

MBA or related advanced degree

Tools

Microsoft Office

Excel

Job description

About this position

Who We Are

Accommodations Plus International (API) is a technology and services company focused on driving innovation across the travel and transportation industry. We partner with organizations in the airline, cruise, and rail sectors to deliver solutions that improve layover operations, enhance customer experience, and support long-term growth.

Our mission is to make layovers simpler and more efficient for crew members—and we bring that to life through deep industry expertise and a practical, results-driven approach.

Today, API’s platform powers over 18 million crew room nights each year for 100+ airlines and travel operators worldwide. Our Global Reach ensures that airline crews are rested, transported, and connected so global aviation runs on time.

At API, we’re building a culture rooted in succeeding and thriving together. It’s a place where people are encouraged to take ownership, develop their skills, and contribute to work that matters.

If you’re looking to grow your career in a company that values steady progress, real impact, and long-term development, we’d like to meet you!

Position Overview:

API is seeking a seasoned professional to join our company in the role of Vice President of Client Delivery, leading their teams in support of the clients in their vertical.

The VP of Client Delivery will act as the voice of the customer, making sure that all delivery functions -Operations, Technology, Product, and Accounting - are consistent and in line with achieving our customer’s success. In addition, utilize their proven management skills to mentor the staff, foster teamwork assignments and facilitate strategic initiatives on our client’s behalf.

What You’ll Do

Essential Functions: ( Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• Lead, grow and manage a team of Account Managers/Directors to ensure the correct process, client focus, and communication is conveyed to create exemplary performance for the client
• Oversee the Operations and Sourcing teams specific to your region/clients to ensure the correct process, client focus, and communication is conveyed to create exemplary performance for the client.
• Partner closely with Technology, Product and Accounting departments with the objective of raising, consolidating and prioritizing requests until the solutions are implemented or topics are addressed.
• Relationship management: Develop and maintain strong relationships with the clients at all different levels.
• Ability to manage multiple projects and facilitate its success from the original concept to the final implementation
• Develop and maintain strong, strategic relationships with key client stakeholders at all levels, positioning the company as a trusted partner. Provide organization, direction and coordinate for business reviews, savings matrix, new client implementations and all other client specific initiatives
• Develops people within the team and across capabilities by coaching, identifying areas for growth, celebrating successes, managing promotion process, keeping an open dialogue with your team, identifying training opportunities
• Oversee the management of client accounts, ensuring long-term retention, contract renewals, and the identification of opportunities for upselling or cross-selling.
• Consistently provides team members guidance, goal setting and performance feedback on a regular basis
• Provide executive oversight on all client projects, from concept to implementation, ensuring that timelines, budgets, and client expectations are met.
• Lead the coordination of business reviews, new client implementations, savings matrices, and other client-specific initiatives to drive measurable results.
• Become knowledgeable in all API technology platforms to ensure clients are align with appropriate software solutions.
• Provide regular updates to the executive leadership team on client portfolio performance, key risks, and strategic initiatives.
• Ensure consistent communication and synergy across all airline accounts, leading weekly team meetings and one-on-one sessions with direct reports.

Problem Solving/Analysis

Building Relationships

Business Acumen

Strategic Thinking

Results Driven

Negotiation

Leadership

Customer Focus

Managing Processes

Market Knowledge

Developing and Maintaining Budgets

Technical Capacity

Leadership This position is directly responsible for directly leading managers/directors of the vertical.

Position Type and Expected Hours of Work This is a full-time position. Days and hours of work are Monday through Friday, normal core business hours. Evening and weekend work may be required as job duties demand.

Travel up to 50%

What You’ll Bring

• 10+ years of experience in Account Management, Client Services, or a similar function, with at least 5 years in a senior leadership role within the travel industry and working closely with hotels is a must.
• Ability to effectively manage workload in a fast paced atmosphere relying on extensive experience and judgment to plan and accomplish goals.
• Solid judgment and leadership skills
• Strong implementation and operations experience
• Shows attention to detail and the ability to produce high quality work
• Ability to positively present API in customer facing situations
• Attention to detail and the ability to produce high quality work is a must.
• Strong Microsoft Office computer skills, with emphasis on Excel
• Exceptional verbal and written communication skills
• Customer service and client relationship skills
• Ability to work with and understand diverse cultures here and abroad
• An organized self-starter who can work proactively and independently
• Able to multi task and work well under strict deadlines and fast paced environment
• Flexible schedule and limited travel availability needed based on business needs.

Education

• Bachelor's degree in Business, Management, or a related field required. MBA or equivalent advanced degree preferred.

Total Rewards Package

401(k) with employer matching, where applicable based on location

Paid Time Off

Extended health insurance, LTD, life insurance, and Employee Assistance Program

Access to company-sponsored volunteer and community engagement programs

Recognition & rewards program

Smart – Casual dress code

Compensation

The good faith annual salary range for this position is:

• USA – up to 150,000 USD
• United Kingdom – up to 130,000 GBP
• Spain – up to 127,000 EURO
• Portugal – up to 102,000 EURO

Compensation is determined based on several factors, including the candidate’s experience, qualifications, and skill set, geographic location, as well as internal alignment and external benchmarks.

Other Duties

Duties, responsibilities and activities may change at any time according to business needs.

The performance of additional responsibilities if you are designated as a Data Protection Champion (DPC), Senior Information Risk Owner (SIRO) or Information Assurance Accounting Officer (IAAO).

This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms.

AAP/EEO Statement

Accommodations Plus International is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.