Manager, Process Excellence

Accommodations Plus International; United States; Remote; USD 60,000 - 70,000; Full time

Benefits offered by this job

401(k) with employer matching

Paid Time Off

Extended health insurance

Long-term disability (LTD) insurance

Life insurance

Employee Assistance Program

Volunteer programs

Recognition & rewards program

Job summary

Accommodations Plus International (API) is a technology and services company focused on improving layover operations for airline crews. The Process Excellence Manager will drive continuous improvement initiatives, analyze data, and collaborate with cross-functional teams to optimize processes and generate business value.

The role involves leading improvement projects, training on methodologies, and reporting progress to stakeholders while staying abreast of industry best practices.

Qualifications

• Established at least 3 years of experience in the travel industry with hotels.
• Ability to manage workload in a fast-paced environment.
• Strong attention to detail and produces high quality work.
• Excellent verbal and written communication skills.
• Strong Excel and PowerPoint skills.

Responsibilities

• Develop and execute the continuous improvement strategy and KPI tracking.
• Conduct process assessments to identify bottlenecks and optimization opportunities.
• Lead improvement projects from initiation to completion with cross-functional teams.
• Foster a culture of continuous learning and improvement across the organization.
• Monitor progress and present reports to stakeholders on outcomes.
• Collaborate with department heads and senior leadership to align improvement initiatives.
• Develop, monitor, and continuously improve API tools and analytics.
• Support Airlines in implementation and prospecting according to plan and strategy.
• Stay updated on industry best practices and new analytics methods.

Skills

Travel industry experience

MS Office skills

Excel

PowerPoint

Verbal and written communication

Education

Bachelor’s degree in business administration or related field

Job description

Accommodations Plus International (API) is a technology and services company focused on driving innovation across the travel and transportation industry. We partner with organizations in the airline, cruise, and rail sectors to deliver solutions that improve layover operations, enhance customer experience, and support long-term growth.

Our mission is to make layovers simpler and more efficient for crew members—and we bring that to life through deep industry expertise and a practical, results-driven approach.

Today, API’s platform powers over 18 million crew room nights each year for 100+ airlines and travel operators worldwide. Our Global Reach ensures that airline crews are rested, transported, and connected so global aviation runs on time.

At API, we’re building a culture rooted in succeeding and thriving together. It’s a place where people are encouraged to take ownership, develop their skills, and contribute to work that matters.

If you’re looking to grow your career in a company that values steady progress, real impact, and long-term development, we’d like to meet you!

Position Overview:

The Process Excellence Manager plays a critical role in driving and managing continuous improvement initiatives within an organization. This role is responsible for identifying and implementing process improvements, streamlining operations, and enhancing overall efficiency and effectiveness.

The Process Excellence Manager also collaborates with cross-functional teams, analyzes data, and utilizes several methodologies to optimize processes and drive sustainable improvements. In an analytical perspective, the primary focus will be on driving insights and business value through the use of data.

What You’ll Do

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Develop and execute the continuous improvement strategy: Create and implement a comprehensive strategy to drive a culture of continuous improvement within the organization. Identify opportunities for improvement, establish goals, and define key performance indicators (KPIs) to measure progress.
• Conduct process assessments and analysis: Evaluate existing processes, systems, and workflows to identify areas for improvement. Utilize data analysis techniques to identify bottlenecks, inefficiencies, and opportunities for optimization.
• Lead improvement projects: Manage and oversee improvement projects from initiation to completion. Define project scope, objectives, and deliverables. Develop project plans, timelines, and resource requirements. Coordinate cross-functional teams, facilitate workshops, and drive process redesign activities.
• Foster a culture of continuous improvement: Promote a culture of continuous learning, innovation, and improvement throughout the organization. Facilitate training sessions and workshops on improvement methodologies. Engage and empower employees at all levels to participate in improvement initiatives.
• Monitor and report on progress: Establish metrics and performance indicators to track the progress of improvement initiatives. Regularly review and analyze data to assess the effectiveness of implemented changes. Prepare and present reports and presentations to stakeholders, highlighting key achievements and areas for further improvement.
• Collaborate with stakeholders: Engage and collaborate with key stakeholders, including department heads, project teams, and senior leadership, to understand business needs, gather input, and gain support for improvement initiatives. Foster strong relationships and effective communication channels to drive collaboration and alignment.
• Development, monitoring, and continuous improvement of API tools;
• Support for Airlines in implementation and prospecting, aligned with the plan and strategy to be defined;
• Stay updated on industry best practices: Stay abreast of the latest trends, tools, and methodologies in the field of continuous improvement. Attend conferences, seminars, and training sessions to enhance knowledge and skills in process improvement and change management.

Data Analytics Field

• Develop and implement data analysis strategies to drive business growth and increase efficiency.
• Partner with stakeholders to identify business needs and translate them into actionable analytics projects.
• Design and execute experiments to test hypotheses and drive data-driven decisions.
• Develop and maintain dashboards and reports to track key performance indicators (KPIs).
• Work with all teams to ensure data quality and accuracy.
• Communicate insights and recommendations to senior leadership and other stakeholders
• Stay up-to-date on industry trends and new analytical tools and techniques.

Problem Solving/Analysis

Building Relationships

Business Acumen

Strategic Thinking

Results Driven

Leadership

Customer Focus

Managing Processes

Market Knowledge

Developing and Maintaining Budgets

Technical Capacity

What You’ll Bring

• Established (at least 3 years) of experience in the travel industry and working closely with hotels is a must.
• Ability to effectively manage work load in a fast paced environment, relying on extensive experience and judgment to plan and accomplish goals.
• Strong attention to detail and produces high quality work.
• Ability to positively present API in customer facing situations.
• Strong Microsoft Office computer skills, with emphasis on Excel.
• Skills in PowerPoint macro presentations.
• Excellent verbal and written communication skills.

Education

• Bachelor’s degree in business administration, sales and marketing or related field, required.

Total Rewards Package

• 401(k) with employer matching, where applicable based on location
• Paid Time Off
• Extended health insurance, LTD, life insurance, and Employee Assistance Program
• Access to company-sponsored volunteer and community engagement programs
• Recognition & rewards program

Compensation

The good faith annual salary range for this position is $60,000 - $70,000 USD, adjusted globally based on location.

Compensation is determined based on several factors, including the candidate’s experience, qualifications, and skill set, geographic location, as well as internal alignment and external benchmarks.

Other Duties

• Duties, responsibilities and activities may change at any time according to business needs.
• The performance of additional responsibilities if you are designated as a Data Protection Champion (DPC), Senior Information Risk Owner (SIRO) or Information Assurance Accounting Officer (IAAO).

This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms.

AAP/EEO Statement

Accommodations Plus International is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.