VP of Business Operations - Payments & Global Tech

Aumni; Plano (TX); In loco; USD 180.000 - 250.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health care coverage

Retirement savings plan

On-site health and wellness centers

Tuition reimbursement

Mental health support

Descrizione del lavoro

JPMorgan Chase & Co. in the United States seeks a Vice President of Business Operations within the Commercial & Investment Bank. You will guide operational strategy, maintain an opportunities inventory, and drive initiatives with senior leadership through concise updates and robust business cases.

You will build dashboards, manage risks, and craft communications while ensuring customer outcomes and long-term firm interests are prioritized. Strong collaboration and execution are essential.

Competenze

• Minimum of 5 years of experience in operations management.
• Proven track record of leading in a complex, fast-paced environment.
• Strong analytical and problem-solving skills with the ability to develop and present robust business cases.
• Excellent communication and interpersonal skills with the ability to influence and engage stakeholders at all levels.
• Demonstrated ability to manage multiple priorities and deliver results under tight deadlines.
• Maintain data quality controls: reconcile sources, validate definitions/logic, investigate breaks, and document root cause + remediation steps.
• Build and refresh standardized dashboards/KPI packs; ensure metric definitions and methodologies are consistent and audit-ready.
• Draft and operationalize communications (nudges/reminders, manager enablement notes, FAQs) using approved templates and tracking outcomes.
• Maintain learning/Guidebook content updates (slides/job aids/quick guides) and enforce formatting/clarity standards.
• Prepare polished PowerPoint materials for senior stakeholders (weekly/monthly updates, operating reviews, metrics readouts).
• Identify operational issues, recommend pragmatic solutions, and support implementation of fixes.

Mansioni

• Foster a collaborative, high-performance way of working across cross-functional partners in a fast-paced environment.
• Maintain a detailed inventory of operational opportunities with clear prioritization criteria.
• Establish and coordinate appropriate working groups for each opportunity as needed.
• Communicate concise, transparent status updates to key stakeholders and senior leadership.
• Identify risks and roadblocks early; elevate to leadership and partner operations; recommend mitigation plans.
• Ensure decisions and trade-offs prioritize customer outcomes, operational risk management, and firm interests.

Conoscenze

Operations management

Stakeholder engagement

Analytical thinking

Communication

Prioritization

Dashboards & KPIs

Risk management

Cross-functional collaboration

Program management

Strumenti

JIRA

JIRA Align

FIGMA

Lucid Boards

Descrizione del lavoro

JPMorgan Chase & Co. in the United States seeks a Vice President of Business Operations within the Commercial & Investment Bank. You will guide operational strategy, maintain an opportunities inventory, and drive initiatives with senior leadership through concise updates and robust business cases.

You will build dashboards, manage risks, and craft communications while ensuring customer outcomes and long-term firm interests are prioritized. Strong collaboration and execution are essential.