VP, Business Operations - Payments & Tech

JPMorgan Chase & Co.; Plano (TX); On-site; USD 180,000 - 240,000; Full time

Job summary

JPMorgan Chase & Co. seeks a Business Operations Vice President within the Commercial & Investment Bank - Payments and Global Banking Technology to guide operational strategy and align cross-functional initiatives with strategic priorities.

You will manage an inventory of opportunities, build business cases, and drive execution, with a focus on customer outcomes and risk management in a fast-paced environment.

Qualifications

• Minimum of 5 years of experience in operations management.
• Proven track record of leading in a complex, fast-paced environment.
• Strong analytical and problem-solving skills, with the ability to develop and present robust business cases.
• Excellent communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels.
• Demonstrated ability to manage multiple priorities and deliver results under tight deadlines.
• Maintain data quality controls: reconcile sources, validate definitions/logic, investigate breaks, and document root cause + remediation steps.
• Build and refresh standardized dashboards/KPI packs; ensure metric definitions and methodologies are consistent and audit-ready.
• Draft and operationalize communications (nudges/reminders, manager enablement notes, FAQs) using approved templates and tracking outcomes.
• Maintain learning/Guidebook content updates (slides/job aids/quick guides) and enforce formatting/clarity standards so content stays practical and current.
• Prepare polished PowerPoint materials for senior stakeholders (weekly/monthly updates, operating reviews, metrics readouts); ensure storyline, accuracy, and “ready to send” formatting.
• Identify operational issues, recommend pragmatic solutions, and support implementation of fixes (process improvements, automation steps, and controlled use of LLM-enabled workflows where applicable).

Responsibilities

• Foster a collaborative, high-performance way of working across cross-functional partners in a fast-paced environment, aligning with JPMorgan Chase values and strategic objectives.
• Maintain a detailed inventory of operational opportunities with clear prioritization criteria.
• Establish and coordinate appropriate working groups for each opportunity, as needed.
• Communicate concise, transparent status updates to key stakeholders and senior leadership.
• Identify risks and roadblocks early; elevate to the appropriate leadership within Stability and Resiliency, and partner Operations areas; recommend mitigation plans.
• Ensure decisions and trade-offs consistently prioritize customer outcomes, operational risk management, and the firm’s long-term interests.

Skills

Operations management

Strategic thinking

Analytical skills

Communication

Stakeholder management

Project prioritization

Data quality controls

Dashboards/KPI packs

Written communications

PowerPoint/presentations

Process improvement

Tools

JIRA

JIRA Align

FIGMA

Lucid Boards

Job description

JPMorgan Chase & Co. seeks a Business Operations Vice President within the Commercial & Investment Bank - Payments and Global Banking Technology to guide operational strategy and align cross-functional initiatives with strategic priorities.

You will manage an inventory of opportunities, build business cases, and drive execution, with a focus on customer outcomes and risk management in a fast-paced environment.