VP of BPO Operations & Growth (Medicare)

Integrity; South Jordan (UT); Remote; USD 300,000 - 360,000; Full time

Job summary

Integrity, via Connexion Point, seeks a Senior Vice President to own full operational and financial accountability for a remote contact-center/BPO serving Medicare and healthcare clients. The role drives EBITDA, margins, and client retention while guiding leadership development across seven functional areas.

The SVP sets strategic direction, aligns with Integrity and Unified Health, and leads growth initiatives through effective execution and disciplined governance.

Qualifications

• Executive leadership experience in BPO, contact-center, or healthcare services.
• Proven EBITDA-focused reporting and headcount-based revenue understanding.
• Demonstrated full P&L ownership across a business.
• Strong client relationship management with high-stakes accounts.
• Leadership style that is relational-first and trust-building.

Responsibilities

• Set and align strategic direction with Integrity and Unified Health.
• Own EBITDA-driven financial performance and operating plan gaps.
• Drive operational excellence, efficiency, QoS, and client satisfaction.
• Lead organizational culture, talent development, and supervisor growth.
• Protect and grow a concentrated client base with executive oversight.
• Oversee compliance with CMS and regulatory requirements.
• Pursue growth through BD initiatives, proposals, and new logos.

Skills

Executive leadership

EBITDA reporting

P&L ownership

Client relationships

Relational leadership

Job description

Integrity, via Connexion Point, seeks a Senior Vice President to own full operational and financial accountability for a remote contact-center/BPO serving Medicare and healthcare clients. The role drives EBITDA, margins, and client retention while guiding leadership development across seven functional areas.

The SVP sets strategic direction, aligns with Integrity and Unified Health, and leads growth initiatives through effective execution and disciplined governance.