VP of Backup Care Network & Fulfillment (Global Scale)

Care Com; Dallas (TX); On-site; USD 200,000 - 220,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Disability insurance

401K matching

Paid holidays

PTO

Job summary

Care.com is seeking a VP of Backup Care Network & Fulfillment to lead the end-to-end operational engine behind the Backup Care benefit. You will oversee a nationwide, increasingly global network of caregivers and centers, ensuring fast, high-quality fulfillment and reliable reimbursement operations.

You will drive KPIs, scale teams, and partner with Product, Engineering, Sales, and Finance to optimize matching, automation, and cost efficiency while maintaining exceptional member experience.

Qualifications

• 10+ years leading operations, with 5+ years in senior/VP leadership.
• Experience managing large, geographically distributed networks of providers.
• Track record of building and scaling operations teams in high-growth environments.
• Strong analytical skills with KPIs, SLAs, and P&L‑linked metrics.
• Experience with workforce management systems, CRM tools (Salesforce), and data/reporting platforms.

Responsibilities

• Own the strategy, performance, and P&L impact of the Backup Care network and fulfillment across children, adult/senior, and pet care.
• Lead and scale the Enterprise Operations team responsible for caregiver/center sourcing, vetting, network adequacy, and day-to-day fulfillment.
• Set and drive operational KPIs and build the reporting infrastructure to track them.
• Build and maintain a high-quality caregiver and care center network across geographies.
• Partner with Product, Engineering, Sales, and Finance to improve matching and automation.
• Develop escalation protocols for high-demand periods and emergencies.
• Collaborate with client teams for utilization reporting and renewals with operational data.
• Represent operations in executive reviews and client updates.

Skills

Operations leadership

Network management

Marketplace dynamics

Analytical skills

KPI management

Cross-functional leadership

Tools

Salesforce

Data reporting platforms

Job description

Care.com is seeking a VP of Backup Care Network & Fulfillment to lead the end-to-end operational engine behind the Backup Care benefit. You will oversee a nationwide, increasingly global network of caregivers and centers, ensuring fast, high-quality fulfillment and reliable reimbursement operations.

You will drive KPIs, scale teams, and partner with Product, Engineering, Sales, and Finance to optimize matching, automation, and cost efficiency while maintaining exceptional member experience.