Product Manager – Core Care Benefits Strategy

Care Com; Dallas (TX); Hybrid; USD 155,000 - 170,000; Full time

Benefits offered by this job

Health insurance

401K match

Paid holidays

PTO

Job summary

Care.com is a consumer tech company focused on solving caregiving challenges for families and employers. We’re seeking a Product Manager to own benefit design strategy across Backup Care, Care Specialists, Care Membership, and Care Center Solutions, coordinating with Enterprise Operations to ensure scalable delivery and service levels for top accounts.

You will translate strategy into roadmap priorities, partner with engineering, data, and UX teams, and build compelling ROI cases to defend

Qualifications

• 3–5 years of product management experience.
• Experience with service delivery, supply or provider networks.
• Experience designing employee benefit offerings and evaluating ROI.
• Comfortable managing renewal‑risk and large strategic accounts.
• Structured, analytical approach to ROI models.

Responsibilities

• Define plan-design strategy for four benefit lines.
• Bundle and package offerings for enterprise buyers.
• Translate strategy into technical build requirements and roadmaps.
• Collaborate with Enterprise Operations on delivery network and SLAs.
• Monitor competitive offerings and identify feature gaps.
• Develop and maintain benefit design logic and ROI models.
• Lead roadmap execution from concept to launch across teams.
• Partner with UX/UI to ensure quality member-facing experiences.
• Protect renewals and defend competitive position with sales teams.
• Gather client feedback and prioritize roadmap accordingly.
• Define and track retention, utilization, and delivery‑quality metrics.

Skills

Product management

Enterprise product

ROI modeling

Stakeholder mgmt

Independent contributor

Job description

Care.com is a consumer tech company focused on solving caregiving challenges for families and employers. We’re seeking a Product Manager to own benefit design strategy across Backup Care, Care Specialists, Care Membership, and Care Center Solutions, coordinating with Enterprise Operations to ensure scalable delivery and service levels for top accounts.

You will translate strategy into roadmap priorities, partner with engineering, data, and UX teams, and build compelling ROI cases to defend