VP of Accessibility Testing & Inclusive Card Experiences

JPMorganChase; New York (NY); On-site; USD 180,000 - 280,000; Full time

Job summary

Chase is seeking a Vice President, Accessibility Testing Organization Lead within Card Shopping to define and lead the accessibility testing strategy and operating model for customer-facing experiences.

You will manage a team of accessibility testing professionals, partner with Product, Technology, Design, Legal, Compliance, and Operations, and ensure accessibility is built into the product lifecycle from discovery to release.

Qualifications

• 7 years of experience in digital accessibility, accessibility testing, quality assurance, product testing, technology delivery, or a related field.
• Knowledge of digital accessibility standards and regulations, including WCAG, ADA, and Section 508.
• People management experience leading, coaching, and developing teams in testing, quality assurance, accessibility, product, or technology.
• Experience building or maturing programs, operating models, governance routines, standards, and delivery processes.
• Ability to review designs and digital experiences to identify accessibility issues and translate findings into clear remediation guidance.
• Experience testing with assistive technologies (NVDA, JAWS, VoiceOver, TalkBack, magnifiers, and alternative input methods).
• Technical familiarity with HTML, WAI-ARIA, CSS, JavaScript, and accessibility defect management practices.
• Experience using Jira to track accessibility defects and coordinate testing work.
• Experience documenting standards and best practices in a shared knowledge base (Confluence).

Responsibilities

• Lead the accessibility testing organization by setting the vision, operating model, standards, and roadmap for inclusive digital quality
• Manage, coach, and develop a team of accessibility testing professionals, including clear roles, goals, and performance expectations
• Define and implement accessibility test strategies, test plans, test cases, and defect management and quality assurance standards
• Partner with Product, Technology, Design, and accessibility partners to align on requirements, testing scope, remediation, and measurement
• Establish governance routines for intake, prioritization, reporting, escalation, and risk management to support timely delivery
• Oversee defect triage, root-cause analysis, remediation tracking, and clear communication of risks, progress, and outcomes
• Evaluate and recommend testing tools, automation opportunities, assistive technology practices, and process improvements
• Stay current on accessibility standards, regulatory expectations, and industry trends to continuously strengthen capability

Skills

Accessibility testing

People management

Strategy

Regulatory standards

Jira

Automation

Confluence

HTML / ARIA

Stakeholder collaboration

Tools

Jira

Confluence

Job description

Chase is seeking a Vice President, Accessibility Testing Organization Lead within Card Shopping to define and lead the accessibility testing strategy and operating model for customer-facing experiences.

You will manage a team of accessibility testing professionals, partner with Product, Technology, Design, Legal, Compliance, and Operations, and ensure accessibility is built into the product lifecycle from discovery to release.