Executive Director - Accessibility for Employee Experience

JPMorgan Chase & Co.; Columbus (OH); On-site; USD 120,000 - 190,000; Full time

Job summary

JPMorgan Chase & Co. in Columbus, OH is seeking an Accessibility Director within Employee Experience to set strategy and lead the accessibility testing program across the EX Kit design system.

The role focuses on creating equitable digital experiences for employees with disabilities and leading testing efforts globally. You will direct a cross-functional team, build accessibility tooling, and partner with product, design, and engineering leaders to embed accessibility into daily delivery.

Qualifications

• 6+ years of accessibility testing experience with 3+ years in a leadership role as a people manager.
• Expert knowledge of accessibility standards and specifications, including WCAG 2.2, WAI-ARIA, and core web and platform semantics.
• Experience building or coordinating with enterprise design systems and/or component libraries.
• Strong product management and product ownership for internal platforms: strategy, roadmap, prioritization, stakeholder alignment, adoption, and outcome-focused metrics or OKRs.
• Proven track record of developing and mentoring members of your organization and accessibility colleagues at all skill levels.
• Proven ability to collaborate effectively with product, design, and software engineering teams, and to lead through influence across an experience organization.
• Strong program management skills with the ability to manage multiple projects simultaneously and drive predictable capacity and quality.
• Awareness of emerging AI and agentic approaches to software testing, with interest in shaping how they can responsibly enhance accessibility testing.
• Excellent verbal and written communication skills, including confident public speaking and presentation skills.

Responsibilities

• Lead the design, development, and release of digital products that deliver these standards and supporting materials to employees globally.
• Identify and implement accessibility tools, software, and technologies to support accessibility and usability.
• Provide expert guidance and support to leadership and other stakeholders on accessibility-related inquiries and issues.
• Design and deliver training programs and workshops on digital accessibility for internal stakeholders.
• Stay current with accessibility trends, standards, regulations, and advancements in assistive technologies.
• Act as a subject matter expert on digital accessibility, representing the company in industry forums and conferences.
• Build relationships with standards organizations, universities, external partners, and the community.
• Own the strategy, operating model, and execution roadmap for Employee Experience Accessibility, including direct testing of employee experiences, accessibility governance for the EX Kit design system, and tooling that helps testers and engineers deliver accessible products.
• Lead a cross function team to bring structure, prioritization, and measurable outcomes to a fast-evolving discipline while shaping how emerging AI and agentic capabilities can strengthen accessibility testing over time.
• Partner across EX product, design, and engineering leaders to embed accessibility into everyday delivery, uphold high testing quality, and ensure a more equitable experience for every employee.

Skills

Accessibility testing

Leadership

WCAG 2.2 / ARIA

Design systems

Product ownership

Mentoring

Cross-functional collaboration

Program management

Public speaking

AI testing awareness

Job description

JPMorgan Chase & Co. in Columbus, OH is seeking an Accessibility Director within Employee Experience to set strategy and lead the accessibility testing program across the EX Kit design system.

The role focuses on creating equitable digital experiences for employees with disabilities and leading testing efforts globally. You will direct a cross-functional team, build accessibility tooling, and partner with product, design, and engineering leaders to embed accessibility into daily delivery.