VP, Member Solutions & Asset Protection

Rogue Credit Union; Medford (OR); Hybrid; USD 157,000 - 196,000; Full time

Job summary

Rogue Credit Union, a member-owned financial cooperative headquartered in southern Oregon, seeks a VP of Member Solutions & Asset Protection. The role provides executive leadership, strategic direction, and operational oversight across member support, delinquency management, and asset recovery while ensuring governance and regulatory compliance.

The VP will lead high-performing teams, drive digital servicing and analytics, and align with the credit union's mission to deliver exceptional member

Qualifications

• Five to eight years of similar or related experience in financial services or credit union environments.
• Bachelor's degree or formal certifications recognized as equivalent to a bachelor's in the industry.
• Executive-level experience directing and growing a Member Solutions or recovery function within the financial industry.

Responsibilities

• Provide executive leadership and long-term strategic direction for Member Solutions and Asset Protection to scale with growth.
• Maintain governance frameworks ensuring regulatory compliance, policy adherence, and accurate reporting.
• Drive process improvement, automation, and technology enablement to enhance member experience and asset quality.
• Lead a high-performing team with clear accountability, metrics, and coaching for development and succession planning.
• Champion a member-first philosophy and develop payment assistance strategies that support members while protecting financial health.

Skills

Executive leadership

Strategic thinking

Data analysis

Communication skills

Portfolio risk management

Education

Bachelor's degree or equivalent certifications

Tools

Microsoft Office Suite

Lending systems

Servicing systems

Decisioning systems

Job description

Rogue Credit Union, a member-owned financial cooperative headquartered in southern Oregon, seeks a VP of Member Solutions & Asset Protection. The role provides executive leadership, strategic direction, and operational oversight across member support, delinquency management, and asset recovery while ensuring governance and regulatory compliance.

The VP will lead high-performing teams, drive digital servicing and analytics, and align with the credit union's mission to deliver exceptional member