Member Solutions Counselor I (Bilingual Required)

Rogue-Credit-Union; Medford (OR); On-site; USD 33,000 - 41,000; Full time

Job summary

Rogue Credit Union, based in Medford, Oregon, is seeking a Member Solutions Counselor I with bilingual requirements to support delinquency resolution and member guidance in a community-focused financial cooperative.

The role reports to the Assistant Member Solutions Manager in the Asset Protection department and emphasizes professional communication, confidentiality, and accurate record-keeping in a non-exempt, on-site setting.

Qualifications

• One year to three years of related experience.
• High school education or GED.
• Interpersonal skills for confidential, professional interactions.

Responsibilities

• Contacts members to initiate resolution of delinquent accounts and negotiates payment arrangements.
• Maintains accurate files and reports on collections activity and reports progress of delinquent accounts.
• Establishes and maintains effective communication while handling escalated collection accounts.
• Analyzes loan underwriting trends contributing to delinquent/charged-off loans.
• Prepares for and testifies at legal proceedings as required.
• Proactively performs other duties as needed.

Skills

Bilingual

Communication skills

Financial analysis

Education

High School Diploma or GED

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Member Solutions Counselor I (Bilingual Required)

South Medford Support Services, Medford, OR, US

Salary Range: $23.92 To $29.90 Hourly

Department: Asset Protection

Reports To: Assistant Member Solutions Manager

Classification:Non-Exempt

About Rogue Credit Union:

When you join the team at Rogue Credit Union, you become a part of a purpose-driven organization that is focused on partnering with individuals and communities on their journeys to financial well-being. As a team member, you become a part of a growing financial cooperative whose mission is to provide exceptional member experiences that build mutually beneficial relationships to create the most loyal members in the nation. We strive to make an impact in the community by living, giving, and supporting local. Our focus is not our assets, but on providing value for the people and communities we serve.

We believe in building a culture of happy team members who feel supported, have the chance to grow their careers, and LOVE where they work! Our team members are critical to making our communities a better place to work and play. Rogue Credit Union is headquartered in the Rogue Valley which is located in beautiful southern Oregon. We’re surrounded by gorgeous mountains, trees, rivers, lakes, waterfalls, music, festivals, art, and farm-to-table culinary delights. We’re proud to call the Northwest home.

Good candidates for Rogue are friendly, helpful, and enthusiastic individuals. They’re excited to make an impact in the community and are passionate about serving our members. Applicants are ready to join not just a growing financial cooperative, but a team who will value and support them personally and professionally.

Rogue Credit Union is a member-owned, not-for-profit financial cooperative with an asset base of over $3 billion and a loan portfolio of over $1.8 billion. At Rogue, membership is more than an auto loan or a checking account; it’s about offering a higher level of service to over 204,000 members. Under the guidance of the Board of Directors, Rogue is committed to helping its members along the way, making local communities better for everyone. Membership with Rogue is open to anyone who lives, works, worships, or attends school in select Oregon, Idaho, and California counties. Please visit us online to become a part of something bigger.

Role:

Preserves the credit union’s assets by controlling delinquent loan accounts, collecting delinquent loan payments and/or recovering collateral. Works within the Member Solutions Department to deliver member focused solutions while supporting Rogue's Vision, Mission and Values.

Essential Functions & Responsibilities:

50% Contacts members to initiate resolution of delinquent accounts. Takes appropriate action to bring accounts current including, negotiating payment arrangements, locating member-borrowers and offers trusted financial guidance to members that may be facing financial hardship.

20% Maintains accurate files and reports on all collections activity. Reports monthly on the progress of significantly delinquent accounts.

15% Establishes and maintains effective communication while handling escalated collection accounts.

5% Analyzes and informs management of trends in loan underwriting contributing to delinquent/charged-off loans.

5% On behalf of the credit union, prepares for and testifies at legal proceedings as required.

5% Proactively performs other duties as needed or assigned.

Knowledge and Skills:

Experience: One year to three years of similar or related experience.

Education: A high school education or GED.

Interpersonal Skills: Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Other Skills: Professionalism, phone and in person communication skills, financial analysis skills, good judgment with ability to make recommendations, good organization and productivity skills, accuracy and attention to detail.

Physical Requirements: Some adjusting or moving objects up to 30 pounds in all directions. Must be able to remain in a stationary position, often standing or sitting for prolonged periods. Repeating motions that may include the wrists, hands and/or fingers while using computer. Communicating with others to exchange information. Perceiving the nature of sounds at normal speaking levels or without correction. Ability to receive detailed information through oral communication, and make fine discernments in sound. Close and continuous visual acuity to perform activities such as: preparing and analyzing data and figures, transcribing, viewing a computer terminal and extensive reading.

Work Environment: Normal workday with occasional overtime. Exposed to potentially hazardous condition, i.e., robbery.

Disclaimer:

Job descriptions are not intended, and should not be construed to be exhaustive lists of all responsibilities, skills, efforts, or working conditions associated with a job. They are intended to be accurate reflections of those principal job elements essential for making fair pay decisions about jobs.

Note: Rogue Credit Union is a drug free workplace and requires a drug screening test within 48 hours of employment offer.

Rogue Credit Union is an Equal Opportunity Employer and makes employment decisions without regard to race, color, national origin, religion, sex, age, disability, veteran status, or any other protected class. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method, please call [phone].

This Job Description is not a complete statement of all duties and responsibilities comprising the position.