VP & Managing Director, Global Data Center Solutions [Remote]

Johnson Controls; Milwaukee (WI); Remote; USD 250,000 - 400,000; Full time

Job summary

Johnson Controls seeks a Managing Director, Global Data Centers to own the strategic relationship with a designated hyperscaler and drive long-term growth and enterprise alignment. The role coordinates senior customer leaders on data center strategy, roadmaps, and priorities to ensure outcomes across portfolio decisions.

Responsibilities include shaping the voice of customer, influencing product direction, and orchestrating cross-functional teams to deliver on commitments with urgency, safety,

Qualifications

• Leadership experience in strategic or enterprise accounts.
• Experience engaging senior stakeholders and shaping long-term account strategy.
• Experience coordinating cross-functional teams across commercial, technical, operational, or service environments.
• Demonstrated ability translating customer requirements into internal priorities and observable outcomes.
• Knowledge of demand forecasting inputs, pipeline visibility, basis-of-design influence, escalation management, KPI visibility, cross-functional governance.

Responsibilities

• Own the executive relationship and account strategy for the assigned hyperscaler.
• Align customer and Johnson Controls stakeholders on long-term vision, data center priorities, technology direction, future builds, and engagement governance.
• Shape Johnson Controls' position as a trusted long-term partner while balancing customer advocacy, enterprise readiness, commercial opportunity, and delivery commitments.
• Provide structured customer insight to portfolio and product leaders, identifying product gaps and opportunities for differentiation.
• Support co-innovation with the customer and connect strategic priorities to scalable solution direction.
• Translate early customer signals and long-range plans into actionable demand inputs and strengthen forecasting and lifecycle planning.
• Coordinate commercial, technical, operational, quality, service, and regional resources around account priorities and commitments.
• Clarify ownership, direct escalation, remove cross-functional barriers, and maintain momentum across geographies.
• Maintain transparent account tracking across orders, revenue, margin, pipeline, and delivery performance to inform executive decisions.

Skills

Leadership experience

Stakeholder engagement

Cross-functional coordination

Requirements translation

Demand forecasting knowledge

Pipeline visibility

Basis-of-design influence

Escalation management

KPI visibility

Cross-functional governance

Job description

ROLE OVERVIEW

The Managing Director, Global Data Centers exists to own the strategic relationship with a designated hyperscaler and convert executive access into sustained growth, customer trust, and enterprise alignment. The role sets long-term account direction, aligns with senior customer leaders on data center strategy, technology roadmaps, future builds, and priorities, and ensures customer requirements inform Johnson Controls portfolio, commercial, sales, service, and parts decisions. Accountability spans account strategy, demand visibility, roadmap influence, commercial momentum, delivery coordination, and customer outcomes.

Outcomes are achieved through disciplined orchestration across a complex global matrix. The Managing Director builds executive relationships, shapes early pipeline and basis-of-design discussions, clarifies priorities and decision paths, and coordinates commercial, technical, operational, service, quality, and support resources. The role influences across functions and regions, drives escalation where needed, maintains transparent performance visibility, and works alongside teams to deliver commercial, delivery, and customer commitments with discipline, urgency, safety, integrity, and shared accountability.

KEY ACCOUNTABILITIES

Strategic Customer Leadership and Account Direction

Own the executive relationship and account strategy for the assigned hyperscaler. Align customer and Johnson Controls stakeholders on long-term vision, data center priorities, technology direction, future builds, and engagement governance. Shape Johnson Controls' position as a trusted long-term partner while balancing customer advocacy, enterprise readiness, commercial opportunity, and delivery commitments.

Innovation Influence and Voice of Customer

Provide structured customer insight to portfolio and product leaders, identifying product gaps, evolving requirements, and opportunities for differentiation. Support co-innovation with the customer and connect strategic priorities to scalable solution direction. Ensure product presentation and roadmap discussions reflect credible customer needs without overstating organizational readiness or commitments.

Demand Shaping, Pipeline and Forward Planning

Translate early customer signals, basis-of-design direction, long-range plans, and project pipeline into actionable demand inputs. Partner across revenue and commercial operations to strengthen forecasting, capacity readiness, service and parts planning, and lifecycle support. Maintain visibility to opportunities, constraints, trade-offs, and decisions that affect account growth and execution.

Cross-Functional Orchestration and Delivery Accountability

Coordinate commercial, technical, operational, quality, service, parts, and regional resources around account priorities and customer commitments. Clarify ownership, direct escalation, remove cross-functional barriers, and maintain momentum when issues span functions or geographies. Strengthen delivery reliability, solution quality, lifecycle coordination, and responsiveness through visible governance and disciplined follow-through.

Account Performance and Decision Visibility

Maintain transparent account tracking across secured orders, revenue, margin and EBIT visibility, pipeline, win performance, delivery, innovation commitments, service performance, and relationship health. Use performance evidence to prioritize resources, inform account-level demand decisions, surface risks, and improve executive decision quality while sustaining accountability for commercial and customer outcomes.

Business System Leadership

Translate account strategy into disciplined execution through clear priorities, governance, account reviews, KPI visibility, escalation pathways, and follow-through. Go to Gemba, use data and customer insight, surface problems early, and apply root-cause thinking to remove obstacles and improve forecasting, coordination, delivery, service, and lifecycle support.

Talent System Leadership

Create clarity of ownership across the account team, connect work to customer and enterprise priorities, and strengthen shared accountability. Develop talent through coaching, feedback, continuous learning, and a growth mindset while building the collaborative capability needed to navigate change, remove silos, and deliver account outcomes across functions and geographies.

KNOWLEDGE & EXPERIENCE

Required

• Leadership experience in strategic account, global account, or enterprise customer-facing roles.
• Experience engaging senior customer stakeholders and shaping long-term account strategy.
• Experience coordinating cross-functional teams across commercial, technical, operational, or service environments.
• Demonstrated experience translating customer requirements into internal priorities and observable account outcomes.
• Knowledge of demand forecasting inputs, pipeline visibility, basis-of-design influence, escalation management, KPI visibility, cross-functional gov