VP, Luxury Voyage Experience Platforms

Cruise Yacht OpCo Ltd (Miami Branch); Fort Lauderdale (FL); Hybrid; USD 180,000 - 250,000; Full time

Job summary

The Ritz-Carlton Yacht Collection in Fort Lauderdale seeks a Director, Product - Experience Platforms to shape voyage experiences and onboard digital ecosystems.

You will lead platform strategy, collaborate with Technology, and drive guest-centric content and personalization across channels. The role requires 10+ years in digital product leadership within luxury hospitality or cruise contexts.

Qualifications

• Bachelor's degree in relevant fields such as Marketing or Computer Science.
• 10+ years of digital product leadership experience, ideally within hospitality, luxury travel, cruise, entertainment or operational experience platforms.

Responsibilities

• Define the multi-year product vision and strategic roadmap for voyage experience, content ecosystems and onboard information platforms.
• Own end-to-end platform strategy spanning content systems, operational integrations and publishing workflows.
• Partner with Technology leadership to influence system design, platform investments and vendor strategy.
• Establish governance models, KPI frameworks, and operational accountability across teams and vendors.
• Translate operational complexities into scalable product solutions across onboard and shoreside.
• Drive change management and adoption strategies across onboard and shoreside stakeholders.
• Lead and mentor product management practices with clear documentation and metrics.

Skills

Digital product leadership

Guest experience focus

Agile delivery

Requirements writing

Stakeholder influence

Onboard technology

CMS familiarity

Platform modernization

Education

Bachelor's degree in Marketing/Computer Science

Post-graduate degree (advantage)

Tools

Content Management Systems

CRM platforms

Digital signage tech

Job description

The Ritz-Carlton Yacht Collection in Fort Lauderdale seeks a Director, Product - Experience Platforms to shape voyage experiences and onboard digital ecosystems.

You will lead platform strategy, collaborate with Technology, and drive guest-centric content and personalization across channels. The role requires 10+ years in digital product leadership within luxury hospitality or cruise contexts.