Head of Luxury Experience Design

Cruise Yacht OpCo Ltd (Miami Branch)

Fort Lauderdale (FL)

On-site

USD 140,000 - 200,000

Full time

14 days+

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Job summary

The Ritz-Carlton Yacht Collection is seeking a senior specialist to translate product vision into differentiated guest experiences across the voyage journey. You will partner with Voyage Experience teams to craft intuitive experiences, ensure cohesive journeys, and design signature moments that elevate luxury hospitality at sea.

Ideal candidates bring 8–12+ years in experience or service design, a track record of consumer-facing project success, and the ability to influence complex initiatives

Qualifications

Experience design and service design expertise in luxury hospitality or related industries.
Ability to translate strategy into tangible guest experiences.
Strong collaboration with multidisciplinary teams and stakeholders.
Proven ability to influence complex projects without direct authority.

Responsibilities

Translate product vision into guest experiences across the voyage journey.
Partner with Voyage Experience teams to turn vision into tangible experiences.
Define and refine moment design, service models, and engagement strategies.
Lead concept refinement, prototyping, and pilot development for experiences.
Develop guest experience flows and cross-touchpoint integration.
Collaborate with design, architecture, and product teams to ensure cohesive experience ecosystems.

Skills

Experience design

Service design

Guest experience

Cross-functional

Communication

Job description

Ideal candidates bring 8–12+ years in experience or service design, a track record of consumer-facing project success, and the ability to influence complex initiatives

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