Chief Digital Platforms & Customer Experience

Cruise Yacht OpCo Ltd (Miami Branch); Fort Lauderdale (FL); On-site; USD 180,000 - 240,000; Full time

Job summary

The Ritz-Carlton Yacht Collection seeks a seasoned technology leader to drive digital transformation across guest-facing platforms, CRM, and booking systems. You will translate business priorities into technology roadmaps, build scalable architectures, and ensure seamless, premium experiences across shoreside and shipboard environments.

You will lead multi-disciplinary teams, partner with product, data, and security leaders, and champion platform excellence, reliability, and performance in a

Qualifications

• Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field.
• 12+ years of progressive experience in technology leadership.
• Minimum of 5 years in a senior technology leadership role.
• Experience leading engineering and platform delivery teams across multiple integrated technology domains.
• Demonstrated experience leading digital transformation initiatives and large-scale technology programs.
• Experience managing integrated technology environments involving digital, CRM, and transactional or booking-related platforms.

Responsibilities

• Lead digital transformation across customer-facing platforms and services.
• Drive modernization of digital capabilities for premium customer experience.
• Own Digital, CRM, and Reservation Platform Engineering.
• Oversee engineering, enhancement, and operational performance of digital platforms, CRM, and reservation systems.
• Ensure platforms are reliable, scalable, secure, and integrated end to end.
• Define and track KPIs and SLAs related to platform uptime, performance, defects, release stability, and customer impact.
• Build and lead high-performing engineering teams.

Skills

Technology leadership

Digital platforms

Stakeholder management

Executive communication

Cross-functional leadership

Education

Bachelor's degree in Computer Science, Information Systems, Engineering

Master's degree preferred

Job description

The Ritz-Carlton Yacht Collection seeks a seasoned technology leader to drive digital transformation across guest-facing platforms, CRM, and booking systems. You will translate business priorities into technology roadmaps, build scalable architectures, and ensure seamless, premium experiences across shoreside and shipboard environments.

You will lead multi-disciplinary teams, partner with product, data, and security leaders, and champion platform excellence, reliability, and performance in a