VP, Loan Operations: Lead Compliance & Growth

Tri City National Bank; West Allis (WI); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

401(k) with company match

Tuition reimbursement

Medical, dental, and vision coverage

Paid vacation and more!

Job summary

Tri City National Bank in West Allis, WI seeks a VP - Loan Operations Manager to lead loan processing, servicing, and compliance. You will supervise a high-performing team, ensure accurate documentation, and collaborate with compliance, underwriting, finance, and sales to optimize the loan lifecycle.

The role requires a Bachelor’s degree and 5–7 years in lending with at least 3 in leadership; strong knowledge of TRID/RESPA regulations and loan systems experience are essential.

Qualifications

• Bachelor's degree in finance, business administration, or related field.
• 5–7 years of experience in lending or financial services, with at least 3 years in a leadership role.
• Strong knowledge of consumer, commercial, and/or mortgage lending products and regulations.
• Demonstrated team leadership and staff development experience.
• Excellent organizational, analytical, and communication skills.
• Proficient in loan servicing platforms; including core and loan origination and serving systems.
• Skilled in Microsoft Office Suite.

Responsibilities

• Supervise the preparation, processing, and review of loan documentation; ensure timely and accurate booking into core systems.
• Oversee servicing functions including payments, payoffs, escrow, renewals, and modifications.
• Ensure compliance with federal and state regulations (e.g., TRID, RESPA, HMDA, ECOA, CRA, UCC).
• Manage lien perfection, insurance tracking, file maintenance, and exception handling.
• Lead, train, and support loan operations staff; maintain staffing schedules and cross-training plans.
• Maintain and optimize loan systems (LOS, core, document management); liaise with IT and vendors as needed.
• Ensure data integrity and produce loan operations reports (daily, weekly, monthly).
• Reconcile loan-related general ledger accounts and support finance/credit teams with reporting and data needs.
• Partner with compliance, underwriting, finance, and sales to ensure smooth loan lifecycle management.
• Drive process improvements, support new product implementations, and resolve escalated issues.
• Stay current on industry trends and regulatory updates.

Skills

Team leadership

Communication skills

Analytical skills

Organizational skills

Loan servicing platforms

Education

Bachelor’s degree in finance, business administration, or related field

Tools

Loan servicing platforms (LOS)

Microsoft Office Suite

Job description

Tri City National Bank in West Allis, WI seeks a VP - Loan Operations Manager to lead loan processing, servicing, and compliance. You will supervise a high-performing team, ensure accurate documentation, and collaborate with compliance, underwriting, finance, and sales to optimize the loan lifecycle.

The role requires a Bachelor’s degree and 5–7 years in lending with at least 3 in leadership; strong knowledge of TRID/RESPA regulations and loan systems experience are essential.