VP, Implementation & Customer Success — Equity & Growth in HealthTech

Storm3; San Francisco (CA); On-site; USD 250,000 - 420,000; Full time

Job summary

Storm3 partners with a high-growth HealthTech company to recruit a VP of Implementation & Customer Success who will shape post-sales strategy and scale operations. This executive role owns the customer journey from onboarding to long-term growth, ensuring outcomes and scalable processes across a rapidly expanding customer base.

They will lead the implementation and CS functions, drive enterprise customer success, and partner with Product, Sales, and Leadership to optimize the customer experience

Qualifications

• Proven leadership experience across Customer Success, Implementation, or Professional Services within HealthTech.
• Experience with large healthcare providers, physician organizations, or enterprise healthcare customers.
• Experience building and scaling customer-facing teams in a high-growth environment.
• Ability to manage complex stakeholder groups and build executive-level relationships.
• Commercially minded leader who can balance customer outcomes with business growth.

Responsibilities

• Build, lead, and scale the Implementation and Customer Success functions.
• Develop best practices and processes to support a growing enterprise customer base.
• Serve as a trusted advisor to executive stakeholders across large healthcare organizations.
• Drive successful implementations and ensure customers achieve measurable business outcomes.
• Partner closely with Product, Sales, and Leadership to improve the customer experience.
• Identify opportunities for customer expansion, retention, and long-term value creation.
• Recruit, mentor, and develop a high-performing customer-facing team.

Skills

Leadership

Customer Success

Implementation Leadership

Executive stakeholder management

Job description

Storm3 partners with a high-growth HealthTech company to recruit a VP of Implementation & Customer Success who will shape post-sales strategy and scale operations. This executive role owns the customer journey from onboarding to long-term growth, ensuring outcomes and scalable processes across a rapidly expanding customer base.

They will lead the implementation and CS functions, drive enterprise customer success, and partner with Product, Sales, and Leadership to optimize the customer experience