Senior Enterprise Customer Success & Operations

Stealth HealthTech Startup; New York (NY); Hybrid; CAD 90,000 - 140,000; Full time

Benefits offered by this job

Salary + stock options

Mission-driven culture of excellence

Growth and advancement opportunities

Hybrid setup (NY or Toronto preferred)

Vacation days and paid holidays

Comprehensive health plans

Mentorship and learning culture

EST-friendly hours

Job summary

Stealth HealthTech Startup is building a leading customer success function to onboard and scale healthcare clients across the U.S. and Canada.

You will own a portfolio of enterprise clients, guide implementations, and partner with product, sales, and engineering to remove roadblocks. The role demands 3–6 years in customer success or strategy/ops, a proven ability to manage complex programs, and a passion for healthcare innovation.

Qualifications

• 3–6 years in Strategy & Ops, Customer Success, Account Management, Consulting, Ops, or similar high-growth, client-facing role.
• Direct client-facing experience with ownership of key accounts.
• Strong ability to identify process improvements and optimize operations.
• Experience building scalable systems and processes for teams.
• Comfort working with data to inform recommendations.

Responsibilities

• Own the relationship with our largest enterprise clients, serving as the main point of contact during onboarding and throughout the lifecycle.
• Manage a portfolio of clients across the full journey—from scoping and closing late-stage deals to leading implementation and optimization of accounts.
• Lead regular meetings with key clients to understand evolving needs and drive long-term success.
• Own end-to-end implementation roadmaps for new clients to ensure seamless launches across the organization.
• Proactively remove process roadblocks that hinder the Customer Success team's momentum.
• Analyze data to identify root causes of client issues and translate findings into actionable recommendations.

Skills

Client relationship management

Enterprise onboarding

Cross-functional collaboration

Data-driven problem solving

Process improvement

Program leadership

Job description

Stealth HealthTech Startup is building a leading customer success function to onboard and scale healthcare clients across the U.S. and Canada.

You will own a portfolio of enterprise clients, guide implementations, and partner with product, sales, and engineering to remove roadblocks. The role demands 3–6 years in customer success or strategy/ops, a proven ability to manage complex programs, and a passion for healthcare innovation.