Chief Growth & Customer Success Leader (Equity)

VideaHealth; United States; On-site; USD 220,000 - 320,000; Full time

Benefits offered by this job

Equity Options

Opportunities for Growth

Job summary

VideaHealth is seeking a Vice President of Customer Success to own post-sale onboarding, expansion, and executive relationships across Enterprise and Mid-market customers. You will lead cross-functional teams to drive measurable clinical and financial value, scale the post-sale engine, and shape GTM strategy and product direction.

You will mentor a high-performing team, stand up the account management playbook, and ensure successful pilots convert into full deployments while unlocking cross-sell

Responsibilities

• Own the expansion revenue motion for existing customers, including cross-sell opportunities and ARR growth.
• Own and optimize the post-sale onboarding and rollout processes to ensure on-time deployments within contractual terms.
• Lead cross-functional collaboration across Sales, CS, Product, and Partnerships to maximize customer value.
• Provide executive sponsorship for ROI analyses and QBRs with key accounts.
• Mentor and develop Account Managers for Enterprise and Mid-market segments.
• Define and implement scalable account management playbooks, account planning, and ROI narratives.
• Develop service delivery models for Enterprise and mid-market customers and drive adoption of the AI platform.

Job description

VideaHealth is seeking a Vice President of Customer Success to own post-sale onboarding, expansion, and executive relationships across Enterprise and Mid-market customers. You will lead cross-functional teams to drive measurable clinical and financial value, scale the post-sale engine, and shape GTM strategy and product direction.

You will mentor a high-performing team, stand up the account management playbook, and ensure successful pilots convert into full deployments while unlocking cross-sell