VP, Global Threat Protection Support

We Love AI Jobs; Sunnyvale, Northern (CA, KY); Hybrid; USD 210,000 - 260,000; Full time

Job summary

Proofpoint, a leading cybersecurity company, seeks a Vice President of Threat Protection Customer Support to set the global support strategy and lead a worldwide on-site organization serving cybersecurity customers. This executive will focus on customer outcomes, operational excellence, and AI-powered service delivery while aligning with product, engineering, and sales leadership.

You will drive initiatives around AI, automation, performance metrics, and scalable support operations to sustain

Qualifications

• Executive leadership in customer success and global support strategy.
• Experience building and scaling 24x7 support operations.
• Experience driving AI/automation initiatives and product feedback loops.

Responsibilities

• Define the global support vision and operating model to improve customer experience, retention, and scalability.
• Lead worldwide 24x7 support operations, including service levels, workforce planning, budgets, and escalations.
• Drive AI and automation initiatives and channel customer feedback into product improvements.

Skills

AI

Analytics

Automation

Predictive analytics

Telemetry

Monitoring

Cybersecurity

Cloud services

Job description

Proofpoint, a leading cybersecurity company, seeks a Vice President of Threat Protection Customer Support to set the global support strategy and lead a worldwide on-site organization serving cybersecurity customers. This executive will focus on customer outcomes, operational excellence, and AI-powered service delivery while aligning with product, engineering, and sales leadership.

You will drive initiatives around AI, automation, performance metrics, and scalable support operations to sustain