VP, Global Partner Programs & Growth (Hybrid)

Nexthink; Boston (MA); Hybrid; USD 195,000 - 325,000; Full time

Benefits offered by this job

Hybrid work model

401(k) matching

Paid parental leave

Professional training platforms

Job summary

Nexthink, the leader in digital employee experience management software, seeks a VP of Partner Program Strategy & Operations to reshape the GSI ecosystem and broaden Nexthink's channel program. You will own the strategic direction, execution, and performance of the partner program across regions.

You will design partner segmentation, tiers, incentives, and benefits; establish KPIs and governance; and drive partner enablement, satisfaction, and revenue growth with cross-functional teams including

Qualifications

• 10+ years in channel management, partner programs, or strategic alliances.
• Proven track record building and scaling GSI/SI partner programs at enterprise software companies.
• Demonstrated experience leading transformational partner program initiatives.
• Strong vendor management and relationship building skills.
• Excellent negotiation, conflict resolution, and influence capabilities.
• Deep understanding of Partner business models and go-to-market strategies.

Responsibilities

• Design partner segmentation, tiers, incentives, benefits, and differentiated programs for GSIs, SIs, resellers, and other partner types.
• Own the strategic vision and roadmap for the partner community.
• Establish program KPIs, performance metrics, and accountability frameworks.
• Develop program economics and ensure alignment with Nexthink's GTM objectives.
• Evolve program offerings based on partner feedback, competitive dynamics, and business needs.
• Design and oversee enablement programs (training, certification, solution architecture).
• Ensure partners have tools, resources, and support to win in their markets.
• Manage partner feedback loops and drive continuous program improvement.
• Lead partner community events, conferences, and executive forums.
• Drive adoption of new benefits and incentive structures post-restructuring.
• Establish processes, systems, rules of engagement, deal registration, and conflict-resolution mechanisms.
• Own partner-sourced bookings targets and revenue accountability.
• Monitor pipeline, forecast, and performance metrics.
• Develop incentive structures that drive desired behaviours.
• Partner with revops and build dashboards around partner-sourced and partner-influenced pipeline, productivity, activation, certifications, and partner health.
• Diagnose what is working and what isn't.Report program health and investment allocation to SVP of Channel and leadership.
• Partner with Sales leadership to align on partner strategy, territory management, and conflict resolution.
• Collaborate with Marketing on co-marketing, campaigns, and partner enablement.
• Work with Finance on partner economics, commission structures, and budget allocation.
• Coordinate with Product and Services teams on partner feedback and requirements.
• Lead internal alignment on partner program decisions and strategy.

Skills

Channel management

Partner programs

Strategic alliances

Executive presence

Negotiation

Go-to-market

Analytics

Job description

Nexthink, the leader in digital employee experience management software, seeks a VP of Partner Program Strategy & Operations to reshape the GSI ecosystem and broaden Nexthink's channel program. You will own the strategic direction, execution, and performance of the partner program across regions.

You will design partner segmentation, tiers, incentives, and benefits; establish KPIs and governance; and drive partner enablement, satisfaction, and revenue growth with cross-functional teams including