VP, Experiences & Attractions — Lead NYC Iconic Destination

Jamestown Management Corporation; New York (NY); On-site; USD 215,000 - 230,000; Full time

Job summary

Jamestown is seeking a Vice President of Experiences & Attractions for One Times Square in New York. This role owns day-to-day operations, guest experience and commercial performance for guest-facing experiences, reporting to the SVP/GM.

The VP leads the team, sets standards, and is accountable for guest satisfaction, revenue, margins and safety. This is a hands-on leadership role spanning venue operations, guest experience, team growth, financial management and vendor partnerships to ensure

Qualifications

• Bachelor's degree in hospitality, business or a related field preferred or equivalent work experience.
• 10+ years in progressive operations leadership at a high-volume attraction, museum, immersive venue, theme park, retail or hospitality property, including 5+ at the GM or senior leadership level.
• Proven success running high-volume, premium-service destinations in a dense urban environment with full P&L ownership.

Responsibilities

• Lead day-to-day operations across all experiences from opening to close with clear standards and accountability.
• Build operating playbooks, SOPs and checklists that scale with new experiences.
• Oversee ticketing, admissions and box office operations; manage crowd flow and access.
• Define guest experience standards; train and empower staff to exceed expectations.
• Drive revenue through bookings, upselling of premium experiences, and budget discipline.

Skills

Leadership

Communication

People management

Operational excellence

Education

Bachelor's degree in hospitality, business or related field

Tools

Venue software

POS systems

CRM

Microsoft Office

Dashboards/Analytics

Job description

Jamestown is seeking a Vice President of Experiences & Attractions for One Times Square in New York. This role owns day-to-day operations, guest experience and commercial performance for guest-facing experiences, reporting to the SVP/GM.

The VP leads the team, sets standards, and is accountable for guest satisfaction, revenue, margins and safety. This is a hands-on leadership role spanning venue operations, guest experience, team growth, financial management and vendor partnerships to ensure