User Researcher, Vice President

JPMorganChase; Columbus (OH); On-site; USD 180,000 - 240,000; Full time

Job summary

JPMorganChase is seeking an Experience Research Vice President within Corporate Responsibility and the Morgan Health Team to shape user experiences across products and services.

You will apply deep research expertise to develop strategies, mentor junior researchers and designers, and collaborate with cross-disciplinary teams to deliver holistic experiences for customers and employees.

Qualifications

• 5+ years of experience in generative and evaluative UX research.
• Proven ability with ethnography, surveys, interviews, and data analysis.
• Knowledge of advanced qualitative methods and applying findings to design.

Responsibilities

• Design and execute comprehensive research studies to identify customer needs, preferences, and behaviors to foster product improvements and innovation
• Analyze and interpret data using advanced quantitative and qualitative methods and translate insights into actionable recommendations for enhancing user experience
• Facilitate surveys and interviews with users to gather information on user needs and desires and create user testing scenarios to further refine the product or feature based on findings
• Monitor industry trends and advancements in user experience research methodologies and incorporate innovative techniques to maintain a competitive edge in the market
• Drive and enhance continuous research activities, such as customer sentiment metrics and application usage analytics
• Create journey maps, user segments, and persons to illustrate user journeys, needs, and opportunities

Skills

UX Research

Qualitative Methods

Quantitative Methods

Ethnography

Cross-functional Collaboration

Journeys & Personas

Research Strategy

Job description

Job Description

Join us to pioneer user experience insights, shaping products that resonate with customers and end users. Foster a culture of continuous learning as you mentor and coach junior researchers and designers and bring your thought leadership and expertise to the team.

Job Description

Join us to pioneer user experience insights, shaping products that resonate with customers and end users. Foster a culture of continuous learning as you mentor and coach junior researchers and designers and bring your thought leadership and expertise to the team.

As an Experience Research Vice President in Corporate Responsibility and Morgan Health Team, you will play a pivotal role in shaping the user experience across our products and services.

Leveraging your deep expertise in research methods and user experience design, develop and execute research strategies to uncover valuable insights into the wants, needs, and abilities of our customers and end users.

Your work will provide the foundation used to inform effective product and service designs across the firm.

Apply your advanced knowledge of quantitative and qualitative methods to critically analyze the effectiveness of our existing and future designs as you collaborate with cross-disciplinary teams.

In this role, you will help drive the experience strategy and deliver research for Morgan Health and Corporate Responsibility. In this space, you will need to consider a wide range of user segments from community non-profits to general employees to grant administrators as you deliver holistic experiences across multiple applications.

Job Responsibilities

• Design and execute comprehensive research studies to identify customer needs, preferences, and behaviors to foster product improvements and innovation
• Analyze and interpret data using advanced quantitative and qualitative methods and translate insights into actionable recommendations for enhancing user experience
• Facilitate surveys and interviews with users to gather information on user needs and desires and create user testing scenarios to further refine the product or feature based on findings
• Monitor industry trends and advancements in user experience research methodologies and incorporate innovative techniques to maintain a competitive edge in the market
• Drive and enhance continuous research activities, such as customer sentiment metrics and application usage analytics
• Create journey maps, user segments, and persons to illustrate user journeys, needs, and opportunities

Required Qualifications, Capabilities, And Skills

• 5+ years of experience or equivalent expertise in generative and evaluative user experience research, with a strong focus on both quantitative and qualitative research methods
• Proven ability to conduct various research techniques, such as ethnography, surveys, interviews, and advanced data analysis, to derive actionable insights for user experience design
• Demonstrated knowledge of advanced qualitative methods, with evidence of implementing findings that improved product or feature design
• Demonstrated experience in collaborating with cross-functional teams, including UX designers, product managers, and developers, to propel customer-centric decision-making and inform product prioritization
• Experience in designing high-quality research studies with an iterative mindset, with an ability to adapt study parameters to accommodate changing product design needs
• Demonstrated experience creating visual research artifacts, such as journey maps, personas, and user segments, that build empathy and drive decision making for UX design, product, and development

Preferred Qualifications, Capabilities, And Skills

• 1+ years of experience supporting employee facing experiences or enterprise applications and tools
• 2+ years of experience leveraging AI to transform and enhance the speed and quality of UX research

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About The Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.