VP, Enterprise & SMB Professional Services

Procare Solutions; Denver, Atlanta (CO, GA); Hybrid; USD 183,000 - 216,000; Full time

Benefits offered by this job

HSA contributions

Vacation days

401K with match

Employee stock plan

Disability insurance

Tuition reimbursement

Meals provided

Job summary

Procare Solutions seeks a VP, Professional Services to shape the strategy, structure, and performance of Enterprise and SMB services. You will lead the onboarding and implementation teams, own budgets, and stand up a strong leadership bench to scale operations and ensure customer success across all segments.

You will partner with C-suite stakeholders to align priorities, sponsor initiatives, and drive execution, performance, and risk management at scale while guiding the organization through

Qualifications

• 10+ years in onboarding, implementation, professional services in SaaS/tech.
• 5+ years leading leaders (managers of managers).
• Experience owning budget, P&L, and headcount planning.
• Executive presence with strategy, performance, and risk reporting to senior leadership or Board.
• Experience with CRM and implementation platforms to run a function at scale.
• Experience with M&A integration or large-scale organizational change is a plus.

Responsibilities

• Define and own the long-term strategy and vision for Professional Services across Enterprise and SMB segments.
• Own budget, headcount planning, and tooling decisions for Professional Services.
• Lead, coach, and develop the Managers and leaders who run Enterprise Onboarding and SMB Services.
• Set SLA and KPI targets and report performance, risks, and corrective actions to executives.
• Serve as executive sponsor for complex Enterprise engagements and communicate at the Board level.
• Partner with Customer Success, Product, Engineering to ensure readiness for product and business changes.
• Establish and evolve operational standards, workflows, and implementation methodology across segments.
• Lead organizational design and workforce planning for the function.

Skills

Leadership of leaders

Budget ownership

Executive communication

Strategic planning

Cross-functional partnership

SaaS/tech experience

Change management

Education

Bachelor's degree preferred

Tools

Salesforce Cloud

Job description

Procare Solutions seeks a VP, Professional Services to shape the strategy, structure, and performance of Enterprise and SMB services. You will lead the onboarding and implementation teams, own budgets, and stand up a strong leadership bench to scale operations and ensure customer success across all segments.

You will partner with C-suite stakeholders to align priorities, sponsor initiatives, and drive execution, performance, and risk management at scale while guiding the organization through