VP, Enterprise Growth & Strategic Partnerships

City-Wide-Facility-Solutions; Lenexa (KS); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Bonus

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Long-term disability

401k

Paid time off

Job summary

City Wide is seeking a strategic, growth-minded Vice President of Enterprise Account Management to lead and scale our enterprise client relationships across the system. This executive role defines vision, strategy, and operating rhythm while driving system-wide revenue growth and client retention.

You will partner with franchise leadership and senior executives, build a high-performing team, and align enterprise strategy with service delivery.

Qualifications

• Bachelor’s degree required; MBA or related advanced degree preferred.
• 10+ years of progressive sales, strategic account management, customer success, or business development leadership experience.
• Demonstrated success leading, coaching, and developing high-performing teams.
• Proven experience building, scaling, or transforming an enterprise, national accounts, strategic accounts, or key account management function.
• Strong background managing P&L performance, budgets, forecasting, profitability, and revenue targets.
• Ability to build credibility and influence with senior executives and C-suite decision-makers.

Responsibilities

• Set the strategic vision, priorities, goals, and long-term growth roadmap for Enterprise Account Management.
• Lead, coach, and develop the Enterprise Account Management team, including the Director of Enterprise Account Management, Enterprise Account Managers, Customer Service Representative, and Data Analyst roles.
• Partner closely with the Senior Vice President of Field Operations and franchise leadership to ensure enterprise account growth aligns with operational capacity, service standards, and client expectations.
• Oversee the enterprise account pipeline and establish disciplined processes for lead qualification, conversion, onboarding, expansion, retention, and renewal.
• Own department budgeting, forecasting, P&L performance, profitability, and revenue targets.
• Build and maintain executive-level relationships with enterprise account decision-makers, positioning City Wide as a trusted long-term partner.
• Identify opportunities to expand the number and value of locations awarded within existing enterprise client relationships.
• Evaluate market trends, customer needs, competitive positioning, and emerging growth opportunities to inform enterprise account strategy.
• Ensure Quarterly Business Reviews are high quality, consistently executed, and focused on client value, retention, and expansion.
• Represent City Wide’s enterprise solutions with key national and regional accounts and provide leadership on complex, high-value, or strategic opportunities.
• Collaborate with Marketing, Legal, Franchise Support, Operations, and other internal partners to deliver a consistent client experience from sale through onboarding and ongoing service.
• Establish, monitor, and report key performance indicators to executive leadership.
• Strengthen franchise engagement and confidence in the Enterprise Account Management program.
• Travel approximately 30% to support enterprise customers, franchise partners, strategic meetings, and team development.

Skills

C-suite engagement

P&L management

Financial forecasting

Team leadership

Strategic account mgmt

Data-driven decisions

CRM proficiency

Education

Bachelor’s degree

MBA preferred

Tools

CRM systems

Job description

City Wide is seeking a strategic, growth-minded Vice President of Enterprise Account Management to lead and scale our enterprise client relationships across the system. This executive role defines vision, strategy, and operating rhythm while driving system-wide revenue growth and client retention.

You will partner with franchise leadership and senior executives, build a high-performing team, and align enterprise strategy with service delivery.