VP, Enterprise Customer Execution

TruMed Systems Incorporated; San Diego (CA); On-site; USD 180,000 - 210,000; Full time

Job summary

TruMed Systems Incorporated seeks a senior leader to build and run our new Enterprise Customer Execution capability. You will own cross-functional delivery across Commercial, Engineering, Operations, Support, and Logistics, turning complex enterprise commitments into repeatable, high‑quality outcomes.

Based in San Diego, you will lead our largest deployments, travel up to 40%, and report directly to the Executive Chairman, establishing cadence, playbooks, and governance to scale executive‑level

Qualifications

• 10+ years leading complex enterprise programs.
• Experience managing large-scale, multi-site deployments.
• Healthcare/pharma/tech/medical devices domain experience.
• Strong organizational discipline and follow-through.

Responsibilities

• Own the integrated enterprise deployment plan and sign-off on delivery commitments.
• Build playbooks, processes, tools, and team structure for repeatable enterprise execution.
• Identify risks and escalate to resolve cross-functional prioritization conflicts.
• Establish operating cadence with reviews, reporting, and decision forums across functions.
• Lead deployments through implementation, go-live, Hypercare, and transition to steady-state operations.

Skills

Enterprise programs

Cross-functional leadership

Executive presence

Delivery execution

Job description

Exempt: No
Reports To: Executive Chairman
Location: Based in San Diego, CA

About TruMed

TruMed Systems is a vaccine storage and medical product inventory management company serving clinics, major health systems, and public health organizations nationwide. Its AccuVax® and AccuShelf® systems bring automated inventory management to the point of care, where product availability, efficacy, and operational reliability directly affect patient care.
As TruMed scales with larger, more complex enterprise customers, execution quality across deployment, service, logistics, support, and customer operations becomes a core growth constraint — and a defining leadership opportunity for this role.
TruMed is entering an exciting new phase of growth with the addition of large, complex healthcare systems.
We are looking for a senior leader to build and lead our Enterprise Customer Execution capability.
You will not inherit an established enterprise delivery organization — you will build it, and it will determine how large a customer TruMed can take on.
This is a high-impact role for an exceptional operator who can take complex enterprise commitments and turn them into successful customer outcomes.
You will lead our largest, highest-stakes customer deployments, working across Commercial, Engineering, Operations, Support, Logistics, and executive leadership to create clarity, accountability, and consistent follow-through.
The role will initially focus on a major national enterprise deployment, with the mandate to scale that success across the enterprise customers that follow.
All commercial, engineering, and operational functions report into the Executive Chairman, giving this role direct executive access and the standing to drive cross-functional decisions quickly.

What You'll Own

• Own the integrated enterprise deployment plan, including prioritization of blocking issues across functions and sign-off on delivery commitments before they are made to the customer.
• Build the playbooks, processes, tools, and team structure that become TruMed's repeatable enterprise execution model — the capability that lets us take on progressively larger customers.
• Identify risks and issues early and drive them to resolution, with direct escalation to the Executive Chairman on cross-functional prioritization conflicts.
• Establish the operating cadence — reviews, reporting, and decision forums — that keeps Commercial, Engineering, Operations, Support, and Logistics aligned on delivery commitments.
• Lead deployments through implementation, go-live, Hypercare, and transition to steady-state operations.

What We're Looking For

• 10+ years leading complex enterprise customer programs, implementations, deployments, or operations.
• Significant experience managing large-scale, multi-site deployments from the vendor side.
• Experience in healthcare, pharmacy, retail, technology, medical devices, field services, or another complex operating environment.
• Exceptional organizational discipline and follow-through—you create structure where it is missing.
• Proven ability to drive alignment and accountability across functions.
• Excellent customer communication skills and executive presence.
• Comfortable operating in a fast-moving environment where priorities change and the operating model is still being built.
• Low-ego, highly accountable leadership style: collaborative with the team, direct about problems, and relentless about execution.

What Success Looks Like

• Top accounts are reference customers who want to expand their deployments.
• TruMed can run multiple enterprise deployments without degrading execution on any of them.
• A documented execution handbook exists and has been used end-to-end on a second customer, not just written.
• Sites deploy on a schedule against a baselined plan, with customer-affecting issues surfaced internally before the customer raises them.

Why This Role

You will not inherit an established enterprise delivery organization — you will build it. This is the capability that determines how large an enterprise customer TruMed can take on, and it does not exist yet.

Work Environment

• Travel will be up to 40%
• All employees are expected to adhere to theTruMed Systems, Inc, Employee Handbook all times. Specifically, all employees of TruMed Systems, Inc., regardless of role, are expected to:
  • Treat others with dignity and respect at all times.
  • Conduct themselves in an ethical manner at all times.
  • Support the mission and values of the company.
  • Comply with company's expectations, policies, and procedures.