VP, Employee Dining & Experience Strategy

JPMorgan Chase & Co.; New York, Northern (NY, KY); Hybrid; USD 180,000 - 240,000; Full time

Benefits offered by this job

Health insurance

On-site health centers

Retirement plan

Tuition reimbursement

Mental health support

Financial coaching

Job summary

JPMorganChase is seeking Head of Employee Dining to lead strategy and execution of dining programs across US and Canada, delivering best-in-class café, coffee, catering, and pantry services, and partnering with cross-functional teams and executive leadership.

You will drive innovation, align with industry partners, manage budgets, vendor relationships, and ensure compliant, high-quality service that enhances employee experience and workplace culture.

Qualifications

• 10+ years in hospitality with retail, coffee, and F&B operations.
• Experience leading remote teams.
• Excellent verbal and written business communication.
• Proficient in Word, Excel, and PowerPoint.
• Ability to develop long-term program strategies.
• Strong project management and vendor relationships.
• Budget management and accountability.
• Adapt to changing priorities with agility.

Responsibilities

• Lead the development and execution of the Employee Dining strategy across the US and Canada.
• Productize the Café program in partnership with the Amenity Services Product Manager.
• Serve as the subject matter expert for café operations and industry relationships.
• Support upgrades and construction projects for new and existing dining locations.
• Deliver and maintain brand standards while overseeing metrics reporting and construction initiatives.
• Develop and enforce US café standards to ensure first-class service and regulatory compliance.
• Collaborate with vendor partners on global standards, concept development, and menu innovation.
• Provide leadership on technology innovation and integration within dining programs.
• Analyze market trends, competitive landscape, and industry innovations to define program strategy.
• Manage relationships with all dining vendors, ensuring performance against contractual requirements.
• Oversee budget management, cost controls, and business case reviews to support strategic initiatives.

Skills

Hospitality leadership

Vendor management

Budget management

Remote team management

Communication skills

Project management

MS Office proficiency

Strategy development

Job description

JPMorganChase is seeking Head of Employee Dining to lead strategy and execution of dining programs across US and Canada, delivering best-in-class café, coffee, catering, and pantry services, and partnering with cross-functional teams and executive leadership.

You will drive innovation, align with industry partners, manage budgets, vendor relationships, and ensure compliant, high-quality service that enhances employee experience and workplace culture.