VP, Digital Content Production & Publishing

Testing Site - JPMC; New York (NY); On-site; USD 170,000 - 260,000; Full time

Job summary

J.P. Morgan’s Payments team is seeking a Content Production Manager, Vice President, to lead end-to-end production, publication, and maintenance of digital content for Payments products.

You will ensure accuracy, accessibility, and compliance across CMS and digital adoption platforms, collaborate with cross-functional teams, and manage localization workflows. The role emphasizes quality and operational excellence in a regulated environment, with hands-on testing, version control, and continuous

Qualifications

• 5+ years of experience with content management systems for building websites, apps, newsletters, blogs.
• Strong attention to detail with demonstrated ability to edit and proof for formatting, technical, and content errors.
• Understanding of web accessibility standards (WCAG) and how to validate compliance.
• Ability to coordinate across technical and non-technical teams.
• Experience with version control processes and content archiving.
• Familiarity with localization workflows and multi-language content deployment.

Responsibilities

• Publish pre-approved content to production environments, including digital adoption platforms and content management systems.
• Conduct quality assurance checks and proof all published content for accuracy, formatting, functionality, and accessibility compliance.
• Create and test digital adoption content (tours, walkthroughs, SmartTips) using scripts provided by content strategists and writers.
• Coordinate with technical teams to test new or updated content and troubleshoot deployment issues.
• Manage version control of all published materials in collaboration with the content strategy team.
• Archive retired or outdated content according to established processes and retention policies.
• Coordinate translation workflows and upload localized versions to publishing platforms.
• Conduct quality checks to ensure translated content renders correctly in production environments.
• Partner with content writers to validate content accuracy through structured review and testing processes.
• Identify and resolve technical issues related to content display, navigation, and interactive elements.

Skills

Attention to detail

Editing & proofreading

Cross-functional collaboration

Localization workflows

Version control

Tools

Adobe Experience Manager

WalkMe

HTML/CSS

Job description

J.P. Morgan’s Payments team is seeking a Content Production Manager, Vice President, to lead end-to-end production, publication, and maintenance of digital content for Payments products.

You will ensure accuracy, accessibility, and compliance across CMS and digital adoption platforms, collaborate with cross-functional teams, and manage localization workflows. The role emphasizes quality and operational excellence in a regulated environment, with hands-on testing, version control, and continuous