VP, Digital Assets Tech — Service & Operations Leader

Barclays; Whippany (NJ); On-site; USD 164,000 - 225,000; Full time

Benefits offered by this job

Incentive award

Benefits package including medical/d眼

Job summary

Barclays in Whippany, NJ seeks a Senior Service Manager - VP for Digital Assets Technology to build and run resilient production services on cutting‑edge platforms. You will own service performance, incident response, change control, and operational readiness as digital asset solutions move to production.

You will engage with senior engineers, risk, compliance, and business partners to report on service health, incidents, dependencies and trends, using AI-enabled tooling and automation to drive

Qualifications

• Proven track record running technology services and production environments with focus on performance, availability, resilience, and operational readiness.
• Deep expertise in incident, problem, change, capacity, and service-level management with fast issue resolution.
• Rigorous technology risk and controls discipline ensuring policies, standards, and SLAs are upheld.

Responsibilities

• Develop and manage IT Services strategy to support production operations.
• Oversee IT Services department performance and adherence to SLAs and controls.
• Manage stakeholder relationships and reporting on service health and risks.
• Monitor and improve service resilience, security, and incident response.

Skills

Service management

Incident and problem management

Change and capacity management

Operational risk controls

Stakeholder engagement

AI tooling & automation

Leadership

Cloud & Kubernetes basics

ITIL / service management practices

Cross-functional collaboration

Tools

Kubernetes

APIs & messaging

Observability tools

CI/CD tooling

Job description

Barclays in Whippany, NJ seeks a Senior Service Manager - VP for Digital Assets Technology to build and run resilient production services on cutting‑edge platforms. You will own service performance, incident response, change control, and operational readiness as digital asset solutions move to production.

You will engage with senior engineers, risk, compliance, and business partners to report on service health, incidents, dependencies and trends, using AI-enabled tooling and automation to drive