Global VP, Customer Success & AI Growth

SheerID Inc.; United States; Remoto; USD 250.000 - 380.000; Tempo pieno

Descrizione del lavoro

SheerID Inc. seeks a VP of Customer Success to drive gross and net retention across enterprise accounts, leading a global team and owning retention and expansion targets.

You will shape strategy, deliver high-touch, consultative engagement, and ensure customer health and long-term value. The ideal candidate has 8+ years in enterprise SaaS CS leadership, a track record of >90% GRR and 115% NRR, and experience using AI tools to boost forecasting, playbooks, and productivity.

Competenze

• 8+ years in enterprise B2B software/SaaS Customer Success leadership.
• Proven GRR >90% and NRR >115% for enterprise businesses.
• Experience building and scaling global CS teams across US/EMEA.
• Strong track record of cross-functional partnership with Sales and Marketing.

Mansioni

• Own GRR and NRR targets and drive expansion revenue.
• Lead AI adoption to scale CS, reduce churn, and improve health scores.
• Segment customers and design scalable lifecycle programs.
• Hire, coach, and develop a global CS team and playbooks.
• Partner with Sales and Marketing on revenue growth strategies.

Conoscenze

Enterprise CS leadership

Global team leadership

AI-driven CS tooling

Forecasting & KPIs

Cross-functional collaboration

Formazione

Bachelor's degree in business or related field

Strumenti

Salesforce

Gong

CRM software

Analytics / BI tools

Descrizione del lavoro

SheerID Inc. seeks a VP of Customer Success to drive gross and net retention across enterprise accounts, leading a global team and owning retention and expansion targets.

You will shape strategy, deliver high-touch, consultative engagement, and ensure customer health and long-term value. The ideal candidate has 8+ years in enterprise SaaS CS leadership, a track record of >90% GRR and 115% NRR, and experience using AI tools to boost forecasting, playbooks, and productivity.