VP, Enterprise Customer Success & Growth

Clearstory; United States; Remote; USD 250,000 - 350,000; Full time

Job summary

Clearstory seeks a visionary VP of Customer Success to lead the post-sale organization and report to the CRO. You will own retention and expansion outcomes, guiding a seasoned team as the company scales to its next growth stage.

You will set the executive strategy for the largest GC accounts, drive enterprise CS motions, and design coverage models, hiring plans, and AI-assisted workflows to maximize ARR and customer value.

Qualifications

• 10+ years in Customer Success.
• 5+ years leading B2B SaaS CS organizations.
• Direct ownership of retention at sizable ARR (e.g., $20M–$50M).

Responsibilities

• Lead post-sale organization as VP of Customer Success, reporting to the CRO.
• Own gross revenue retention and net revenue retention across all customer segments.
• Set executive strategy for largest GC accounts and enterprise CS motions.
• Design coverage models, hiring plans, and AI-assisted workflows.

Skills

Executive leadership

CS strategy

Hiring and coaching

B2B SaaS

Job description

Clearstory seeks a visionary VP of Customer Success to lead the post-sale organization and report to the CRO. You will own retention and expansion outcomes, guiding a seasoned team as the company scales to its next growth stage.

You will set the executive strategy for the largest GC accounts, drive enterprise CS motions, and design coverage models, hiring plans, and AI-assisted workflows to maximize ARR and customer value.