VP, Customer Success — Global Enterprise Data & AI Platform

Reltio, Inc.; New York (NY); Hybrid; USD 245,000 - 300,000; Full time

Job summary

Reltio, Inc. in New York is seeking a strategic Vice President of Customer Success to lead a global team that drives value realization and adoption of our cloud-native Context Intelligence platform.

This executive will own gross revenue retention, expansion, and advocacy, partner with Product, Engineering, and Go-To-Market teams, and shape customer outcomes across enterprise data domains. Reltio offers a competitive market-range compensation and flexible work arrangements.

Qualifications

• 15+ years of experience in highly regulated environments including Life Sciences, Healthcare and Financial Services.
• Experience with SaaS/Platform-as-a-Service (SaaS/PaaS) and IaaS.
• Ability to influence through persuasion, negotiation, and consensus-building.

Responsibilities

• Lead a world-class Customer Success organization capable of supporting Reltio’s growth ambitions which include increased renewal rates and reduced churn.
• Accelerate the expansion of our footprint within accounts through cross-sell and upsell.
• Improve overall lifetime value through higher product adoption, customer satisfaction and overall health scores.
• Accelerate new business growth through greater advocacy and customer reference-ability.
• Define and operationalize a value realization framework tied to measurable customer outcomes.
• Ensure customers successfully adopt Reltio as a system of record as the foundation for AI driven functions across enterprise data ecosystems.
• Define the right structure and account alignment to enable CSMs to be subject matter expertise in support of customers’ business outcomes.
• Successfully hire and scale a world-class, global team.
• Create right processes and metrics to ensure CSMs are driving right account-level activities.
• Participate in an executive council of key customers and prospects to help shape and guide product and service improvements.

Skills

15+ years experience

SaaS leadership

Executive communication

Influence & negotiation

Customer success mindset

Education

Bachelor’s degree; CS or related

Tools

CRM systems

Job description

Reltio, Inc. in New York is seeking a strategic Vice President of Customer Success to lead a global team that drives value realization and adoption of our cloud-native Context Intelligence platform.

This executive will own gross revenue retention, expansion, and advocacy, partner with Product, Engineering, and Go-To-Market teams, and shape customer outcomes across enterprise data domains. Reltio offers a competitive market-range compensation and flexible work arrangements.