Strategic Enterprise CSM: Adoption & Growth

Reltio, Inc.; United States; Remote; USD 121,000 - 240,000; Full time

Benefits offered by this job

Flexible work arrangements

Competitive compensation

Job summary

Reltio, Inc. is seeking a Customer Success Manager to drive adoption and retention for large enterprise customers. You will serve as the post-sale contact, leveraging deep product and industry knowledge to guide customers and ensure successful outcomes.

You will partner with sales and other teams to expand usage, showcase value, and help customers realize ROI from Reltio’s Context Intelligence Platform, with a focus on data governance and quality.

Qualifications

• Deep knowledge of cloud software solutions, master data management, data governance, data quality and analytics concepts.
• Ability to apply experience and industry knowledge to understand a customer’s goals and decision processes.
• Strong consultative skills and ability to build trust with customers.
• Ability to quantify business value and communicate ROI of solutions.

Responsibilities

• Manage enterprise customers to drive retention, adoption, growth, and advocacy.
• Identify adoption opportunities and risk to align internal teams.
• Develop strategic success plans aligned with customer goals and business objectives.
• Lead executive meetings and workshops with a prescriptive approach.
• Collaborate with sales to pursue upsell and cross-sell opportunities.

Skills

Cloud software

Data governance

Data quality

Analytics concepts

Executive communication

Solutioning

Customer relationship management

Presentations

Education

Bachelor’s degree or equivalent experience

Job description

Reltio, Inc. is seeking a Customer Success Manager to drive adoption and retention for large enterprise customers. You will serve as the post-sale contact, leveraging deep product and industry knowledge to guide customers and ensure successful outcomes.

You will partner with sales and other teams to expand usage, showcase value, and help customers realize ROI from Reltio’s Context Intelligence Platform, with a focus on data governance and quality.