VP, Customer Growth & Experience

Boardable, Inc.; Fishers (IN); On-site; USD 180,000 - 280,000; Full time

Benefits offered by this job

Unlimited PTO

11 holidays

Health/dental/vision coverage

401(k) with employer match

Parental leave

Job summary

Boardable, Inc. is seeking a VP of Customers in Fishers, Indiana to build and lead the post-sale customer organization, including Customer Success, Support, Services, renewals, and expansion.

You will drive retention, expansion, and long‑term growth by creating scalable processes, segmentation, and strong cross-functional partnerships with Sales, Product, Marketing, and leadership. You will be hands-on, close to customers and data, turning insights into improved execution and meaningful value

Qualifications

• Track record of improving retention, expansion, adoption, and customer outcomes in a B2B SaaS business.
• Experience leading Customer Success and post‑sale functions through growth or transformation.
• Demonstrated ability to design segmentation, coverage models, onboarding, health, renewal, and expansion processes.

Responsibilities

• Lead Customer Success, Support, and Services functions and establish accountability across the customer journey.
• Own retention, renewals, expansion, customer health, and overall performance of the existing customer base.
• Build and continuously improve the customer lifecycle from sales handoff through adoption, renewal, expansion, and advocacy.
• Develop segmentation and coverage strategies based on customer needs, potential, complexity, economics, and strategic opportunity.
• Build account-management and strategic-account capabilities to deepen relationships with Boardable's customers.
• Improve onboarding, implementation, training, and services delivery to accelerate customer value and long-term adoption.

Job description

Boardable, Inc. is seeking a VP of Customers in Fishers, Indiana to build and lead the post-sale customer organization, including Customer Success, Support, Services, renewals, and expansion.

You will drive retention, expansion, and long‑term growth by creating scalable processes, segmentation, and strong cross-functional partnerships with Sales, Product, Marketing, and leadership. You will be hands-on, close to customers and data, turning insights into improved execution and meaningful value