VP, Customer & Community Experience

Lincoln Electric System Corp.

Lincoln (NE)

On-site

USD 216,000 - 270,000

Full time

3 days ago

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Job summary

Lincoln Electric System (LES) is seeking an innovative Vice President to lead the Customer and Community Engagement division in Lincoln, Nebraska. This executive role drives customer service operations, experience programs, and public/governmental relations to deliver reliable, fair service and strong community partnerships.

The successful candidate will champion data-driven insights, align priorities with enterprise strategy, and build cross-functional teams to enhance customer satisfaction and

Qualifications

Bachelor’s degree in business administration, public administration, communications, marketing, management, or a related field.
Progressively responsible leadership experience in customer service, customer experience, community engagement, public or governmental affairs, communications, or related field; or an equivalent combination of education and experience.

Responsibilities

Provide strategic leadership for the Customer and Community Engagement division.
Lead customer service operations, customer experience programs, and service quality assurance.
Oversee customer-facing communications and public/governmental affairs.
Ensure resources, data, and culture support reliable, fair service for all customers.
Guide digital transformation and continuous improvement in customer experience.

Skills

Executive leadership

Customer service

Customer experience

Public & governmental affairs

Education

Bachelor’s degree in a related field

Job description

The successful candidate will champion data-driven insights, align priorities with enterprise strategy, and build cross-functional teams to enhance customer satisfaction and

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