IT Service Desk Lead - Elevate Customer Tech Support

Lincoln Electric System Corp.

Lincoln (NE)

On-site

USD 107,000 - 134,000

Full time

3 days ago

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Job summary

Lincoln Electric System (LES) in Lincoln, Nebraska, seeks an IT Service Desk Supervisor to lead a team delivering rapid, reliable support to LES employees. You will own service standards, drive ITSM practices, and ensure high-quality service from initial request through resolution in a critical utility environment.

The role requires a Bachelor’s in IT/CS and 7+ years of hands-on IT experience with service desks and end-user support.

Qualifications

Bachelor’s degree in information technology or computer science, or a related field.
7+ years of progressively responsible experience in a hands-on IT role within service desk/endpoint support.
Experience leading IT support teams and coordinating service delivery.

Responsibilities

Lead the IT Service Desk staff and ensure responsive, professional customer service for LES employees.
Oversee service desk operations, end-user support, and incident management from initial request to final resolution.
Manage ticket queues, staffing, SLAs, and continuous service improvement initiatives.
Collaborate with technology teams, vendors, and business units to support onboarding and access provisioning.
Assist with budgeting, forecasting, and procurement aligned to priorities.