VP, Customer Accessibility & Digital Governance Lead

Fidelity Investments; Covington (KY); On-site; USD 180,000 - 240,000; Full time

Job summary

Fidelity Investments seeks a VP, Fidelity Customer Accessibility Governance Lead to establish and run a cross‑business governance framework for customer accessibility on digital experiences. You will coordinate across Workplace Investing, Fidelity Brokerage, Wealth, Institutional, UX Design, Risk, Compliance, Legal, Product, and Engineering to drive accountability and transparency.

You will lead executive dashboards, risk visibility, and governance routines, ensuring standards adoption and

Qualifications

• 12+ years of leadership in digital governance, risk, or related areas.
• Proven track record leading cross‑business initiatives with execs.
• Strong executive communication and relationship skills.
• Experience designing governance frameworks, scorecards, KPIs, and reporting.
• Ability to influence without authority and drive consensus.
• Strategic thinker with strong analytical skills.
• Experience leading change management and transformations.
• Solid understanding of digital experience management, controls, and risk mitigation.
• Familiarity with accessibility standards and regulatory frameworks.

Responsibilities

• Establish enterprise governance routines and executive reviews.
• Create and maintain executive scorecards, KPIs, and dashboards.
• Provide visibility into digital health, accessibility risks, and remediation priorities.
• Lead cross‑business alignment on standards, controls, and governance.
• Serve as central contact for accessibility‑related regulatory matters.
• Drive enterprise adoption of accessibility standards and tooling.
• Collaborate with Product, Engineering, UX, Risk, and Compliance leaders.
• Establish communications strategies and learning programs.

Skills

Digital governance

Executive communication

Stakeholder management

Risk management

Program management

Leadership

Accessibility knowledge

Cross-functional collaboration

Job description

Fidelity Investments seeks a VP, Fidelity Customer Accessibility Governance Lead to establish and run a cross‑business governance framework for customer accessibility on digital experiences. You will coordinate across Workplace Investing, Fidelity Brokerage, Wealth, Institutional, UX Design, Risk, Compliance, Legal, Product, and Engineering to drive accountability and transparency.

You will lead executive dashboards, risk visibility, and governance routines, ensuring standards adoption and