VP, Customer Accessibility & Digital Governance

Soteria Reinsurance Ltd.; Covington (KY); On-site; USD 160,000 - 210,000; Full time

Job summary

Fidelity Investments seeks a VP to lead Fidelity Customer Accessibility Governance, establishing a cross-business governance framework for accessibility on customer-facing digital experiences. You will coordinate with Workplace Investing, Fidelity Brokerage, Wealth, Institutional, UX, Risk, Compliance, Legal, Product, and Engineering to drive executive alignment and accountability.

You will create and maintain executive scorecards, standards adoption, risk visibility, and strategic

Qualifications

• 12+ years of leadership in digital governance, portfolio or program management.
• Experience leading initiatives across multiple business units and executives.
• Strong executive communication, influence, and relationship mgmt.
• Designing governance frameworks, operating models, KPIs, and reporting.

Responsibilities

• Establish enterprise digital governance routines and executive operating reviews.
• Create and maintain executive scorecards, KPIs, standards adherence reporting, and dashboards.
• Provide leadership visibility into digital health, accessibility performance, risks, and remediation priorities.
• Lead cross-business alignment on digital standards, controls, policies, and governance practices.
• Serve as central contact for accessibility-related regulatory, legal, compliance, and risk matters.
• Drive enterprise adoption of accessibility standards, tooling, automation, and best practices.
• Partner with Product, Engineering, UX, Risk, and Compliance leaders to identify gaps and improvements.
• Establish communication strategies, listening posts, and learning programs to improve awareness and adoption.
• Facilitate prioritization and escalation processes for enterprise digital risks and customer-impacting issues.

Skills

Digital governance

Executive communication

Stakeholder mgmt

Cross-functional leadership

Risk management

Regulatory awareness

Strategic thinking

Job description

Fidelity Investments seeks a VP to lead Fidelity Customer Accessibility Governance, establishing a cross-business governance framework for accessibility on customer-facing digital experiences. You will coordinate with Workplace Investing, Fidelity Brokerage, Wealth, Institutional, UX, Risk, Compliance, Legal, Product, and Engineering to drive executive alignment and accountability.

You will create and maintain executive scorecards, standards adoption, risk visibility, and strategic