VP, CRE Loan Operations - Leader in Process & Growth

SitusAMC; Overland Park (KS); On-site; USD 100,000 - 145,000; Full time

Benefits offered by this job

PTO

Paid holidays

Health insurance

401(k)

Job summary

SitusAMC is seeking an AVP-level loan operations manager to lead the daily operations of a commercial real estate loan portfolio. You will mentor staff, balance workloads, ensure audit-compliant processes, and coordinate with clients.

This role requires advanced AR/portfolio management experience and the ability to drive improvements. Responsibilities include supervising the team, monitoring workflow, training new hires, and addressing inquiries from borrowers, investors, or third parties.

Qualifications

• Bachelor’s degree; preferred fields of study: real estate, finance/accounting, business or equivalent combination of education and experience
• Minimum 8+ years of industry and/or relevant experience, typically with 2+ years in an AVP level role or external equivalent
• 5–7 years of experience in commercial real estate, cash management, loan servicing or escrow management
• High comfort level with use of industry-related software systems
• Strong verbal and written communication skills
• Strong analytical abilities, good judgment, strategic and process thinking
• Work schedule may require adjustments, including evenings and weekends to meet deadlines

Responsibilities

• Monitor workflow to ensure staff is adequately utilized
• Manage research requests and support the asset management team in addressing borrower, investor or third-party inquiries
• Train new team members
• Maintain visibility into the status of daily task assignments, ensuring timely and accurate completion, approval by proper personnel, and distribution to appropriate client personnel with proper audit history
• Raise potential issues to management in a timely manner (e.g., staffing, performance, or servicing standards)
• Identify performance trends and potential enhancements to improve processes (e.g., servicing workflow enhancements, QC enhancements, reporting automation)
• Review and approve procedures related to operations as assigned by senior management
• Represent the company in resolving non-compliant issues through verbal and written communication with internal and external parties
• Periodically evaluate resources to ensure specific goals and deadlines are achievable
• Perform QC on completed products and communicate results to team members
• Stay abreast of changes in industry standards
• Supervise others
• Perform other activities as may be assigned by your manager

Skills

Leadership

Communication skills

Analytical thinking

Attention to detail

Team player

Problem solving

Education

Real estate

Finance/Accounting

Business

Tools

Excel

Pivot tables

VLOOKUP

Job description

SitusAMC is seeking an AVP-level loan operations manager to lead the daily operations of a commercial real estate loan portfolio. You will mentor staff, balance workloads, ensure audit-compliant processes, and coordinate with clients.

This role requires advanced AR/portfolio management experience and the ability to drive improvements. Responsibilities include supervising the team, monitoring workflow, training new hires, and addressing inquiries from borrowers, investors, or third parties.