VP, Conversational Design & Employee AI Experience

Aumni; New York (NY); On-site; USD 180,000 - 260,000; Full time

Benefits offered by this job

Health coverage

On-site wellness centers

Retirement savings plan

Tuition reimbursement

Job summary

JPMorgan Chase & Co. in New York seeks a Conversational Design Lead, Vice President, to steer the language, behavior, and strategy of our agentic AI experiences used by the firm’s 300,000+ employees.

You will lead a small team of designers, define standards for dialogue, and partner with product and engineering to deliver scalable, inclusive experiences. The role emphasizes inclusive design, mentorship, and senior stakeholder alignment, with opportunities to shape enterprise AI across multiple

Qualifications

• 5+ years in conversation design, UX writing, or related UX with people leadership.

Responsibilities

• Lead, coach, and develop a small team of conversational designers.
• Set vision and strategy for conversational and agentic experiences across self-service journeys.
• Evolve voice, tone, and personality; define dialogue design standards and error handling.

Skills

Conversation design

UX writing

Leadership

Storyboarding

Prototype design

Inclusive design

Technical literacy

Figma

Tools

Figma

LLM tools

Job description

JPMorgan Chase & Co. in New York seeks a Conversational Design Lead, Vice President, to steer the language, behavior, and strategy of our agentic AI experiences used by the firm’s 300,000+ employees.

You will lead a small team of designers, define standards for dialogue, and partner with product and engineering to deliver scalable, inclusive experiences. The role emphasizes inclusive design, mentorship, and senior stakeholder alignment, with opportunities to shape enterprise AI across multiple