VP, Contact Center Technology & Customer Experience

Genstone Realty; Tampa (FL); Hybrid; USD 150,000 - 175,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Company Paid Life Insurance

Pet Insurance

401k Program with Employer Matching

Employee Assistance Program

Wellness Initiatives

Job summary

Genstone Realty is looking for a Vice President of Customer Contact Administration to lead the strategy and operations for their contact center technologies. You will oversee the NICE CXone platform, ensuring exceptional customer experiences across voice and digital channels. The role requires a strong background in contact center technology, along with 10+ years of experience in leadership roles. Benefits include comprehensive insurance options, 401k matching, and a hybrid work schedule.

Qualifications

• 10+ years of experience in contact center technology, including 5+ years in leadership.
• Strong technical background in cloud architecture, APIs, integrative solutions.
• Proven ability to lead teams and manage change in regulated environments.

Responsibilities

• Owns enterprise strategy for customer contact technologies.
• Ensures contact center capabilities support exceptional customer experiences.
• Manages platform administration and engineering, vendor relationships.

Skills

Contact center technology

Customer experience platforms

Project management

Cross-functional teamwork

Technical communication

Education

Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field

Master’s degree preferred

Tools

NiCE CXone

MS Word

Excel

PowerPoint

Job description

Genstone Realty is looking for a Vice President of Customer Contact Administration to lead the strategy and operations for their contact center technologies. You will oversee the NICE CXone platform, ensuring exceptional customer experiences across voice and digital channels. The role requires a strong background in contact center technology, along with 10+ years of experience in leadership roles. Benefits include comprehensive insurance options, 401k matching, and a hybrid work schedule.