Visionary Senior VP, Contact Center Operations

The Chicago Lighthouse; Chicago (IL); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

12 paid holidays

6 sick days accrued annually

Medical, dental and vision insurance

Company matched 401(k) plan

Employee recognition events

Job summary

A community service organization in Chicago is seeking a Senior Vice President for Contact Center Operations. Responsible for operational strategies, budget management, and leading high-performing teams. The ideal candidate has extensive experience in contact center leadership and a passion for inclusive service. This role offers competitive benefits including a salary package up to an additional 25% and various health insurances.

Qualifications

• 10+ years of progressive leadership experience in large-scale contact center operations.
• Experience implementing and optimizing contact center technologies.
• Ability to lead change and influence at all levels.

Responsibilities

• Provide executive leadership for day-to-day operations across multiple contact center programs.
• Develop operational strategies to ensure quality and efficiency.
• Manage contact center budgets.
• Lead regular business reviews with clients.

Skills

Leadership in contact center operations

Data interpretation and decision-making

Change management

Strategic planning

Education

Bachelor's degree

Master's degree (MBA, MHA, or related field)

Tools

ACD/IVR systems

CRM platforms

Job description

A community service organization in Chicago is seeking a Senior Vice President for Contact Center Operations. Responsible for operational strategies, budget management, and leading high-performing teams. The ideal candidate has extensive experience in contact center leadership and a passion for inclusive service. This role offers competitive benefits including a salary package up to an additional 25% and various health insurances.