VP, Commercial Card Enablement & Operations

JPMorganChase; Tampa (FL); On-site; USD 100,000 - 160,000; Full time

Job summary

JPMorganChase is seeking an Commercial Card Operations Lead in Supplier Enablement to guide an operations team responsible for translating supplier enablement strategies into scalable processes and playbooks. You will drive cross-functional execution with sales, client management, product, technology, and risk and compliance to accelerate adoption and revenue outcomes.

You will establish governance, readiness plans, and clear roles while leveraging data-driven insights to improve speed, quality,

Qualifications

• Experience in payments, financial services, or a related operations environment delivering cross-functional initiatives.
• Experience leading and developing high-performing operations teams in a fast-paced, highly matrixed organization.
• Knowledge of payment card networks and transaction processing.
• Ability to establish operating cadences and governance routines to drive accountability and results.
• Proficiency with CRM and operational tools; comfortable using data to drive decisions.

Responsibilities

• Lead, coach, and develop an operations team supporting strategic Commercial Card initiatives, fostering accountability and continuous improvement.
• Set team goals, operating cadence, and performance expectations aligned to Supplier Enablement and Commercial Card priorities.
• Own resourcing, prioritization, and execution management across multiple concurrent initiatives.
• Drive end-to-end delivery of operational initiatives, including process redesign, readiness execution, controls alignment, tooling improvements, and reporting enhancements.
• Identify operational bottlenecks impacting Supplier Enablement outcomes and implement scalable solutions to improve speed, quality, and consistency.
• Build repeatable playbooks, operating procedures, and documentation to support program execution at scale.
• Define and monitor operational performance metrics (such as cycle times, throughput, conversion readiness, and issue resolution service levels) and deliver regular executive reporting.
• Develop insights and root-cause analyses to inform prioritization, decisions, and continuous improvement.
• Ensure strong governance, including risk awareness, controls alignment, and disciplined documentation.
• Partner with Supplier Enablement leadership to align on priorities, deliverables, and execution timelines.
• Collaborate with sales, client management, product, technology, and risk and compliance partners to remove obstacles and support enablement through clear operating guides and communications.

Skills

Payments knowledge

Cross-functional collaboration

Data-driven decision making

Stakeholder management

Process improvement

Tools

Salesforce

Job description

JPMorganChase is seeking an Commercial Card Operations Lead in Supplier Enablement to guide an operations team responsible for translating supplier enablement strategies into scalable processes and playbooks. You will drive cross-functional execution with sales, client management, product, technology, and risk and compliance to accelerate adoption and revenue outcomes.

You will establish governance, readiness plans, and clear roles while leveraging data-driven insights to improve speed, quality,