VP, Supplier Enablement Ops — Commercial Card

JPMorganChase; Chicago (IL); On-site; USD 98,000 - 160,000; Full time

Job summary

JPMorganChase in Chicago seeks a Vice President to lead Commercial Card Supplier Enablement Operations. You will guide an operations team, align cross-functional partners across sales, client management, product, technology, risk and compliance, and translate strategy into scalable processes.

The role emphasizes governance, data-driven performance, and playbooks to accelerate adoption, improve speed and quality, and deliver measurable supplier outcomes in a fast-paced financial services

Qualifications

• Experience in payments or financial services delivering cross-functional initiatives.
• Experience leading high-performing operations teams in a fast-paced, matrixed organization.
• Knowledge of payment card networks and transaction processing.
• Ability to establish operating cadences and governance routines to drive accountability and results.
• Ability to define performance metrics, build reporting, and use data to manage outcomes.
• Demonstrated ability to manage multiple concurrent initiatives, including prioritization, planning, and execution.
• Strong stakeholder management and communication skills, including influencing and aligning senior partners.
• Experience leading change initiatives and implementing process improvements at scale.
• Proficiency with customer relationship management and operational tools (for example, Salesforce) and comfort using data to drive decisions.

Responsibilities

• Lead, coach, and develop an operations team supporting strategic Commercial Card initiatives, fostering accountability and continuous improvement.
• Set team goals, operating cadence, and performance expectations aligned to Supplier Enablement and Commercial Card priorities.
• Own resourcing, prioritization, and execution management across multiple concurrent initiatives.
• Drive end-to-end delivery of operational initiatives, including process redesign, readiness execution, controls alignment, tooling improvements, and reporting enhancements.
• Identify operational bottlenecks impacting Supplier Enablement outcomes and implement scalable solutions to improve speed, quality, and consistency.
• Build repeatable playbooks, operating procedures, and documentation to support program execution at scale.
• Define and monitor operational performance metrics (such as cycle times, throughput, conversion readiness, and issue resolution service levels) and deliver regular executive reporting.
• Develop insights and root-cause analyses to inform prioritization, decisions, and continuous improvement.
• Ensure strong governance, including risk awareness, controls alignment, and disciplined documentation.
• Partner with Supplier Enablement leadership to align on priorities, deliverables, and execution timelines.
• Collaborate with sales, client management, product, technology, and risk and compliance partners to remove obstacles and support enablement through clear operating guides and communications.

Skills

Payments domain

Operations leadership

Stakeholder management

Data-driven decisions

Governance & controls

Performance metrics

Cross-functional collaboration

Salesforce familiarity

Tools

Salesforce

Job description

JPMorganChase in Chicago seeks a Vice President to lead Commercial Card Supplier Enablement Operations. You will guide an operations team, align cross-functional partners across sales, client management, product, technology, risk and compliance, and translate strategy into scalable processes.

The role emphasizes governance, data-driven performance, and playbooks to accelerate adoption, improve speed and quality, and deliver measurable supplier outcomes in a fast-paced financial services