Senior Associate, Commercial Card Adoption & Onboarding

Next Frontier Capital; Tampa (FL); On-site; USD 80,000 - 110,000; Full time

Job summary

JPMorgan Chase & Co. in Tampa, FL is seeking a Senior Associate to support the supplier adoption program within the Supplier Experience Team, driving onboarding and scalable adoption of commercial card solutions.

You will coordinate across internal teams and external suppliers to streamline intake, activation, and progress reporting, ensuring timely follow-through and high supplier satisfaction. The role emphasizes process improvement, documentation, and robust CRM usage to track funnel health,

Qualifications

• Experience in Payments and/or financial services, with exposure to supplier onboarding, enablement, partnerships, client service, or program operations.
• Strong organizational skills and attention to detail; ability to manage multiple active items with consistent follow-through.
• Demonstrated ability to coordinate across stakeholders and drive progress in a matrixed environment.
• Strong written and verbal communication skills, including the ability to provide clear status updates and action plans.
• Proficiency with CRM/workflow tools; ability to maintain data quality and produce operational reporting.

Responsibilities

• Own day-to-day administrative execution aligned to maximizing supplier adoption of commercial card solutions (intake, tracking, routing, documentation, and follow-through).
• Manage supplier and partner engagement workflows, including scheduling, communications, status updates, and maintaining a consistent operating cadence.
• Provide onboarding and enablement support by coordinating with internal teams to facilitate supplier setup, integration steps, and readiness for activation.
• Track supplier adoption progress, maintain accurate CRM/workflow records, and produce routine reporting on funnel health, cycle times, and adoption outcomes.
• Identify process gaps and recurring blockers; recommend and implement improvements (templates, playbooks, handoffs, FAQs, and SLAs) to streamline adoption and reduce friction.
• Support partnership management by coordinating internal and external stakeholders to align priorities, drive timely decisions, and ensure a positive supplier experience.
• Conduct targeted supplier outreach as needed to advance onboarding, resolve open items, and accelerate activation and usage growth.
• Ensure appropriate documentation, escalation, and adherence to required controls and procedures.

Skills

Payments experience

CRM tools

Stakeholder coordination

Communication skills

Data reporting

Attention to detail

Tools

Salesforce

Microsoft Excel

Outlook

Job description

JPMorgan Chase & Co. in Tampa, FL is seeking a Senior Associate to support the supplier adoption program within the Supplier Experience Team, driving onboarding and scalable adoption of commercial card solutions.

You will coordinate across internal teams and external suppliers to streamline intake, activation, and progress reporting, ensuring timely follow-through and high supplier satisfaction. The role emphasizes process improvement, documentation, and robust CRM usage to track funnel health,