VP, Client Success Team Lead - Growth & Retention

Fairygodboss; New York (NY); On-site; USD 150,000 - 240,000; Full time

Job summary

Chase Media Solutions is seeking a Vice President, Client Success Team Lead to report to the Head of Client Success and drive revenue growth and retention by delivering value through the Chase Offers platform.

You will lead a team of client success managers and collaborators, partner with sales, operations, and analytics, and shape client strategies to win new business and expand existing relationships.

Qualifications

• 5+ years of account management experience within the digital media or performance marketing industry
• 2+ years of account management leadership experience
• Demonstrated leadership ability in building, inspiring and managing high-performing client success teams
• Deep understanding of the digital media landscape and the role of account management to deliver successful client solutions
• Strong collaboration skills with cross-functional teams and exceptional interpersonal communication skills
• Ability to perform and navigate ambiguity in a highly dynamic, rapidly changing, and growing environment
• Experience presenting to executives and marketing leadership both internally and externally, with strong interpersonal skills and a high attention to detail

Responsibilities

• Build out the Client Success function for Chase Media Solutions
• Lead a team of client success managers and associates to deliver excellent service to clients
• Collaborate with the sales organization to craft client success strategies to win new business and retain and grow existing clients to achieve revenue targets
• Partner cross-functionally with key support teams such as sales, operations and analytics to create a cohesive client engagement experience, ensure successful executions and drive continuous improvement to deliver for our clients
• Implement client feedback strategy to identify key success factors and pain points within our product offering and our client experience to help inform sales/marketing strategy, process improvements and product enhancements to better deliver for clients
• Implement approach to resolving client issues and escalations
• Develop and maintain a strong understanding of key vertical market trends and customer opportunities
• Represent Chase Media Solutions at events and serve as a brand and business ambassador

Job description

Chase Media Solutions is seeking a Vice President, Client Success Team Lead to report to the Head of Client Success and drive revenue growth and retention by delivering value through the Chase Offers platform.

You will lead a team of client success managers and collaborators, partner with sales, operations, and analytics, and shape client strategies to win new business and expand existing relationships.